As a member of our hospitality team, the primary responsibility of a Director of Front Office is to provide strategic leadership and management to the overall operations of the Front Desk, Bell Staff, Switchboard Operations, Concierge/Guest Services, and Gift Shop Retail Services. This role ensures guest satisfaction while maximizing the department's financial performance by keeping associates focused on operational priorities, maintaining compliance, analyzing challenges and implementing solutions, and conducting effective communication and training sessions. This role plays a crucial part in fostering a positive and productive work environment, providing guidance and support to the F&B associates, and actively engaging with guests to seek opportunities for enhancement.

Among other duties, the primary function of the Director of Front Office is to:

Provide guidance to the Front Office team, directing their focus on critical operational components to drive guest satisfaction and financial success. Demonstrate expertise in all Front Office roles, readily stepping in to support the team, and maintaining a hands-on approach. Enforce strict adherence to Front Office policies, standards, and procedures, upholding a consistent level of service excellence. Cultivate a guest-centric atmosphere throughout all Front Office areas, ensuring memorable experiences for every guest. Serve as a "Service Champion," actively fostering positive guest relations and empowering the team to deliver exceptional service.

Hospitality with Heart & Soul

At PCH Hotels & Resorts, we believe that our “Heart & Soul” is what sets us apart – in our connections with associates, owners, partners, communities, and our unmatched guest experience. If you're looking for a career in the hospitality industry that's both challenging and rewarding while providing opportunities for growth and advancement, apply now and become a part of a dynamic team that’s making a difference!

PCH Hotels & Resorts offers a robust benefits package including health/dental/vision insurance, 401k with matching, extensive benefits and discounts worldwide through Marriott, incentive bonuses for management, and much more.