The Level II Guide will act as the personal interpreter of cultural, historical, and natural resources while providing support to guests in an outdoor environment. Responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Job Responsibilities• Leads guests on organized and educational excursions
• Greet guests and provide an orientation of all safety and necessary equipment concerns, basic etiquette, area regulations, safety procedures, resource protection
• Adheres to safety policies and procedures to ensure safety of guests
• Guides will ensure guide compliance with operations Manual and Contracts
• Be aware of MSDS sheets books and be able to use this information when necessary
• Guides should test the communications equipment prior to operation
• Must be a knowledgeable guide for clients, and provide support and reassurance
• Guides will be responsible for educating self on the local ecology, geology, history, and culture to be well-prepared to provide information and answer guests' questions.
• Ability to provide interpretation in a variety of settings
• Ability to choreograph your tour to educate and engage visitors of all ages and backgrounds.
• Adheres to cash handling policies and procedures
• Ensures security of company assets and a safe work environment through daily maintenance and housekeeping
• Works in conditions that involve exposure to unusual elements and extreme temperatures
• Maintains excellent customer service and a positive demeanor towards guests, customers, clients, co-workers, etc.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications• Must have some experience guiding in the same or related environment
• Multi-lingual skills a plus
• Training in First Aid protocols such as Wilderness First Responder, Wilderness Advanced First Aid, Wilderness EMT or EMT/Paramedic preferred
• Sit, stand and walk for varied amounts of time
• Demonstrates interpersonal and communication skills, both verbal and written
• Must be available to work flexible hours
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
Education About Us!Whether traveling on a snowmobile trip into Yellowstone, whitewater rafting on the Snake River, or ripping an adrenaline-packed ride in the steep n' deep powder of the Tetons, it's the simple things that are most important to the guests of our Wyoming Resorts Collection. We offer the opportunity to morph personal memories into stories; spotting bison and wolves in Yellowstone, horseback riding with a local cowboy on Togwotee Pass, or taking a healing winter soak in a long-forgotten hot spring. People who know us and what we represent choose to return for shared experiences that connect them to our local culture, which will forever be embedded in their souls.
We offer visitors to western Wyoming a full range of summer and winter experiences featuring the best and most iconic locations in Yellowstone and Grand Teton National Park. In addition, the Bridger-Teton National Forest is right in our backyard, and Jackson Hole is the place outdoor enthusiasts dream of. The area offers impressive wildlife experiences and mountain terrain, exquisite cuisine, world-class skiing and snowboarding, unparalleled art, and shopping experiences for anything your heart desires – Jackson Hole has it all. We actively encourage our team members to treat our community respectfully to protect our priceless resources and keep Wyoming WILD!
WHAT WE BELIEVE and HOW WE CHOOSE TO BEHAVE
We RIDE together as a team in Wyoming.
Respect – Respect to ourselves, our guests, and our clients (USFS and NPS).Integrity – Integrity means treating others as you wish to be treated.Dedication – Dedication and understanding that RIDE takes time; it's worth it in the end, not just for you, but for all.Encouragement – We positively encourage and lift our team up, always. We do not tear each other down.If you're down to RIDE with us, we're down to RIDE with you! What that means is that we strive to be the best. We find solutions to challenges to continually improve and deliver exceptional results. We nurture each other and reach higher by being collaborative and team-oriented. We recognize that everyone has something to give and value each person's individuality and uniqueness. We celebrate creativity and innovation, and we embrace new experiences. We are heartfelt, genuine, warm, and present, and we have a genuine heart for hospitality and creating joy and happiness.
WHAT ELSE
After an extensive acquisition of properties, we are ready to retake our position as one of Wyoming's best-loved tour operators. As a team member, you will enjoy a spirit of a place like no other. Possible career ladders within Aramark are limited only by your imagination and ability to reach your goals. Our successful team members share a passion for service and commitment to excellence. We are storytellers, story-makers, and pathfinders, delivering simple pleasures and creating incredible memories. If that philosophy feels right to you and you believe our approach aligns with your passions, please talk to us about becoming part of our family.
NOTE
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties are requirements and essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.