Emergency Communications Specialist (Master Communications Officer) Print (https://www.governmentjobs.com/careers/durhamnc/jobs/newprint/4417050) Apply  Emergency Communications Specialist (Master Communications Officer) Salary $45,493.00 - $70,012.00 Annually Location Durham, NC Job Type Full time with benefits Job Number 24-04826 Department Emergency Communications (911) Opening Date 03/08/2024 Closing Date Continuous + Description + Benefits + Questions Be sure to mark your calendar and attend the LOGO Career Expo on June 8th to find your new career with community impact! https://logocareerexpo.com/ Position Description Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Hiring Range: $ 45,493 - $55,345 (please note that salary range higher than the minimum will be based on prior 911 experience) Work Day/Hours: Hours during classroom training will be from 8:00 - 5:00. Once classroom training is completed, team members will be assigned to 4 day work weeks with 12-hour shifts; shift will be EITHER 5:00 am to 5:00 pm OR 5:00 pm to 5:00 am. This coverage utilizes fixed shifts including nights, weekends and holidays. Shifts are determined by the needs of the agency. This posting is to find candidates for our next training academy starting August 26th, 2024 For this position the City of Durham is offering a $5000 hiring bonus for new hires, to be paid incrementally as competencies are met. For more information, click HERE (https://durhamnc.gov/DocumentCenter/View/40286/Hiring--Bonus-Announcment) : The Durham Emergency Communications Center (http://durhamnc.gov/435/Emergency-Communications) works to provide City and County residents the fastest, most-efficient emergency call response possible while ensuring the safety of our police, fire and emergency medical services responders. Our state-of-the art center was the first, and currently one of only three, in the nation to hold both emergency medical dispatch accreditation from the Commission for Accreditation of Law Enforcement Agencies and Project 33 agency training program certification from APCO International. We are constantly finding ways to improve the quality of assistance we provide to the community, knowing service is our one and only product. If innovating and serving in a fast-paced environment are for you, bring your talent and skills to Durham! Devoted to receipt and processing and dispatch of 911 emergency and non-emergency calls. Responsible for receiving and processing emergency, non-emergency and administrative calls. As assigned, work may include, receiving calls through a multi-line automatic call distribution telephone system equipped with TTD/TTY, processing calls using both commercial protocols, and non- protocol questions, entry into computer aided dispatch system (CAD) using correct call classification for verification of location, and jurisdiction. Entry of appropriate narrative in CAD to ensure safety of caller, bystanders and public safety responders, verifying appropriate dispatch priority and routing call for dispatch. Processing of silent 911 calls to confirm or rule out hearing impaired or caller in distress. Answering and processing administrative calls and requests for referrals. When appropriate, performs database queries for confirmation of duplication of calls or pertinent location history. Incumbents are required to assist in oversight of Communications Officers and Call Takers in need of assistance and may serve as lead workers, shift administration including assigning work and monitoring work completion. Duties/Responsibilities + Performs call taking and dispatching tasks of a communication officer to include answering 911 emergency and non-emergency calls, monitoring call traffic, operating multi-line automatic call-distribution telephone and radio console systems, and dispatching and coordinating appropriate services. + Gathers and/or provides information and instructions to assist callers; refers calls to appropriate agencies; enters and updates data into computer-aided dispatch systems; and coordinates with multiple agencies to facilitate dispatching, referral, and other departmental operations. + Trains and coaches new and existing employees both in the classroom and on an assigned shift; documents training instructions, as assigned; monitors and tracks employee performance; assists with preparing and coordinating training sessions; and ensures that work complies with policies, procedures, and protocols. + Performs quality assurance duties to maintain accreditation standards; evaluates 911 calls in accordance with accreditation standards; provides feedback to employees; reviews policies and procedures; and ensures that dispatch operations comply with applicable policies and procedures. + Prepares reports, and maintains training and other records and databases; and may query confidential and general information when needed + Demonstrate proficiency in dispatch of both Police and Fire/EMS. + Serve as lead workers, manage staffing and breaks for operational personnel, and mentor trainees. Minimum Qualifications & Experience + High School Diploma or GED, + Three years of emergency communications experience including demonstrated proficiency in call taking and dispatching of Police, Fire and EMS disciplines. Gathering and/or providing information and instructions to assist callers; referring calls to appropriate agencies; and entering and updating data into a computer-aided dispatch system. + CPR certification, (Not required at time of hire, but must be obtained within 45 days from start date, or as training permits). + Either Emergency Fire Dispatch (EFD) certification OR Emergency Police Dispatch (EPD) certification at time of hire, but both must be obtained within 6 months of hire + Emergency Medical Dispatch (EMD) certification + Division of Criminal Information (DCI) certification, (Not required at time of hire, but must be obtained within 45 days from start date, or as training permits). + National Crime Information Center (NCIC) certification (Not required at time of hire, but must be obtained within 45 days from start date, or as training permits). + No Class B (or higher) misdemeanor conviction in the last ten (10) years (please see a list of Class B Convictions Here (https://ncdoj.gov/wpfd\_file/class-b-misdemeanor-manual-2016-3/) ) + No Felony Conviction + Please note that for any selected candidate in an operational position they must meet requirements designated by NCOEMS, by following this link you can view an FAQ outlining those employment requirements https://info.ncdhhs.gov/dhsr/EMS/faqcomp.htm#legalrec Benefits – General Full-Time Employees + 11-12 paid holidays per year + 12 standard work days of vacation per year + 12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement + 2 weeks paid military leave per year + Medical, dental, vision, and supplemental life insurance plans + State and City retirement plans + Short and long term disability plans + Paid temporary disability leave for specified conditions + City contribution of 10.15% into the N.C. State Retirement System + Paid funeral leave + Employee Assistance Program - personal and family counseling + Paid life insurance equal to annual salary + 48 hours for volunteer work each year* + 4 hours parental leave each year + Workman's Compensation Insurance + 457 Deferred Compensation Plans Benefits - Part-Time (1,000 hours or more per year) + 401(k) retirement plan (5.0% of salary) + State retirement plan Benefits Part-Time (Average 30 hours per week over 12 month period) + 401(k) retirement plan (5.0% of salary) + State retirement plan effective first day of the month following date of hire + Health insurance effective first day of the month following date of hire + Dental and life insurance, after one year of service + Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service 01 Where did you first hear about this opportunity? + City of Durham Website + Walk in + Job fair + Employee referral + Professional organization ***Please list the organization in "other" box below*** + Internet posting ***Please list the specific web site in the "other" box below*** + Craig's List + Facebook + LinkedIn + GlassDoor + governmentjobs.com + Monster.com + Indeed.com + Employment Security Commission + Magazine/Newspaper + Other 02 If you listed "other" above please give specific web site, organization, or publication. 03 Please select your highest level of COMPLETED education. + Less than a High School Diploma or Equivalent (GED, HiSET, TASC) + High School Diploma or Equivalent (GED, HiSET, TASC) + Associates Degree + Bachelor's Degree + Master's Degree + PhD or Juris Doctorate 04 How many years of related emergency communications experience do you have, including demonstrated proficiency in call taking and dispatching of Police, Fire and EMS disciplines? + No related experience + Less than 1 year of related experience + 1 year but less than 3 years related experience + 3 years but less than 5 years related experience + 5 years or more years related experience 05 Do you have a current and valid CPR certification? The certification is not required at time of hire, but must be obtained within 45 days from start date, or as training permits + Yes, I have the CPR certification + No, I do not have the CPR certification, but I AM willing and able to obtain it within 45 days of hire + No, do not have the CPR certification, and I am NOT willing or able to obtain it within 45 days of hire 06 Do you have a current and valid Emergency Medical Dispatch (EMD) certification? + Yes + No 07 Do you have a current and valid Emergency Fire Dispatch (EFD) certification? + Yes, I do have an Emergency Fire Dispatch certification + No, I do NOT have an Emergency Fire Dispatch Certification 08 Do you have a current and valid Emergency Police Dispatch (EPD) certification? + Yes, I have a current and valid Emergency Police Dispatch (EPD) certification + No, I do NOT have a current and valid Emergency Police Dispatch (EPD) certification 09 If you do not have both the EPD and the EFD certifications are you willing and able to obtain the missing certification within 6 months of your start date? + Yes, I am willing and able to obtain the missing certification within 6 months of my start date + No, I am NOT willing OR able to obtain the missing certification within 6 months of my start date + I already have both the EPD and EFD Certifications 10 Do you have a current and valid Division of Criminal Information (DCI) certification? Certification is not required at time of hire, but must be obtained within 45 days from start date, or as training permits). + Yes, I have the certification + No, but I AM willing and able to obtain the certification within 45 days of start date + No, and I am NOT willing or able to obtain the certification within 45 days of start date 11 Do you have a current and valid National Crime Information Center (NCIC) certification? Not required at time of hire, but must be obtained within 45 days from start date, or as training permits + Yes, I have the NCIC Certification + No, but I AM willing and able to obtain the NCIC certification within 45 days from start date + No, I do NOT have the NCIC certification and I am NOT willing OR able to obtain it within 45 days from start date 12 Do you have experience entering and updating data into a computer-aided dispatch system? + Yes + No 13 Are you willing and able to work various shifts based on the department needs? + Yes + No 14 This position is classified as a Group 1 position and it is critical to emergency operations. Therefore, it will report to work in spite of or because of an emergency or disaster event. + I am willing and able to report to work in spite of or because of an emergency or disaster event + I am NOT willing or able to report to work in spite of or because of an emergency or disaster event 15 Have you included and/or uploaded your certification information to the application? + Yes + No 16 Have you taken a 9-11 Telecommunicator training course? + Yes + No 17 If you have taken a 9-11 Telecommunicator training course... at what school did you take it? 18 Please briefly describe how have you used technology in your current position? If you do NOT use any technology in your current position, put N/A Required Question