At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Essential Duties:

Serves as the champion of the patient experience

Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves:
- Greet people with a smile, friendly eye contact and say hello.
- Take people where they are going, rather than point or give directions.
- Use key words at key times. “Is there anything else I can do for you?”
- Foster an attitude of gratitude.- Round with reason and purpose.

Obtains prior authorization information by working collectively with insurance companies and other partners.

Schedules the procedure with the patient in accordance with the CMH scheduling guidelines which highlights the maximization of the scheduling process.

Ensures endoscopy prerequisites have been scheduled and completed prior to date of scheduled procedure.

Collaborates with the Providers, Nurse Leader, and support team to ensure the patient has a comprehensive understanding of their plan of care.

Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.

Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service.

Reviews the schedule in a timely manner to ensure that all scheduled procedures and equipment are aligned as appropriate
 

Education and Experience:

High school diploma or equivalent.

Preferred minimum of two years of work experience in directly communicating and providing service to patients or public preferred; preferably in a healthcare related field.

Prior medical office experience, referral experience and knowledge of medical terminology preferred.

Demonstrated proficiency with data entry/keyboarding.
 

Knowledge, Skills and Abilities:

Excellent organizational and interpersonal communication skills.

Ability to perform multiple tasks or activities simultaneously, provide quality patient service, prioritize and use critical thinking.

Effectively communicate with patients in a supportive and tactful manner.

Identify and apply effective service recovery opportunities.

Ability to remain calm in a busy or stressful situation.

Represent the organization in a positive manner, support and encourages strong morale within the team and maintain effective, professional relationships with others.

Ability to engage patients and team members utilizing the CMH Experience Standards:
- I am creating a warming, caring, and non-judgmental environment
- I am actively listening and seeking information
- I am honest, truthful, and consistent
- I am respectful, treating all individuals with dignity and empathy

- I am serving as a role model, taking both initiative and ownership when appropriate
- I am working collaboratively and demonstrating teamwork
- I am resilient and adapt to change in positive ways

Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.

Ability to collaborate with all layers of the management/ administration team.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!