Key Responsibilities Proactive and reactive monitoring of backbone / NE alarms in tools ( Net cool , Arbor , Info vista etc..) and accordingly restoration of the same Coordination with intra & Inter team for problem resolution on basis of TT Coordination with vendor for problem resolution, network up gradation / improvement / performance Updation and maintenance of the backbone data base on Kivicat, syslog, log monitor Documentation of standard operating procedures, maintaining MIS and MTTR as per SLA Resolution of customer related complaints in MPLS, ISP, DCN, MEN and NGN networks & carrying out planned customer testing for QOS, bandwidth throughput Planning and Implementation of network planned outages like POP addition, router addition, link addition, IOS up gradation, customer shifting etc.   Experience & Skills A good team worker Proactive in approach Task ownership   Educational Qualifications B.E. / B. Tech   Work Experience Minimum 2 - 3 years of total experience in IP / MPLS network operations, service provisioning, implementing and monitoring data services