Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers from copyright infringing content and demonstrate high judgement on account enforcement. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.

We are looking for a highly motivated Escalations Specialist to help protect our customers against content-related risks, and drive projects to improve efficiency. This Escalations Specialist will be expected to handle day-to-day issues, but will also be expected to strategize on longer-term, program-wide initiatives.

The ideal candidate is:

- someone with a critical, yet empathetic mindset who can make high judgement decisions.

- independent and accountable for their actions and decisions.

- a customer-obsessed problem solver who can effectively prioritize work.

Please note that this role may require afternoon and night shifts to accommodate global escalations.

Key job responsibilities
- Conduct manual reviews of global content policy compliance operations.
- Make high judgement decisions on compliance actions.
- Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
- Develop and maintain standard operating procedures by coordinating with Policy, Operations and Program teams.
- Document comprehensive content investigations
- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
- Participate in ad-hoc projects/assignments as necessary.
- Develop subject matter expertise in industry best practice.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA