People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives.  ~Tony Davis, President

Job Summary

As a member of our hospitality team, the primary responsibility of a Bartender is to deliver exceptional customer service in the hotel's Bar, Pool, and Restaurant outlets by creating and serving a variety of cocktails and drinks. This role is essential for creating a positive and enjoyable bar experience for our guests by creating a positive first impression with a warm smile and addressing guests by name whenever possible. This role is responsible for checking customers' identification to ensure they meet the legal drinking age, preparing cocktails and serving wine, draught, or bottled beer, and maintaining inventory and supplies at the bar. A crucial part of this role is to assess guest needs and preferences, make recommendations for food and drinks, and offer daily specials.

 

Detailed Job Summary

·         Prepare a wide range of alcoholic and non-alcoholic beverages, ensuring accurate recipes and proper presentation.

·         Serve wine, draught or bottled beer, and other beverages responsibly, checking customers' identification to confirm they meet the legal drinking age.

·         Maintain a well-organized bar inventory and ensure an adequate supply of supplies for smooth operations.

·         Engage with customers in a friendly and professional manner, taking their orders and serving snacks and drinks promptly.

·         Evaluate customers' preferences and needs to provide personalized recommendations for food and drinks.

·         Promote daily specials and highlight unique offerings to enhance the guest experience.

·         Prioritize exceptional customer service, focusing on guest satisfaction and ensuring a pleasant and memorable visit.

·         Adhere to all food and beverage regulations, including responsible alcohol service and safety guidelines.

·         Actively participate in daily stand-up meetings to stay informed about specials, promotions, and any relevant updates.

·         Handle orders and requisitions of liquors and supplies to maintain a well-stocked and appealing bar display.

·         Prepare garnishes for drinks, ensuring attractive and visually appealing presentations.

·         Maintain cleanliness and hygiene standards by wiping all surfaces nightly and cleaning the floors regularly.

·         Proactively take out trash as needed throughout the night to maintain a clean and organized workspace.

·         Assist with monthly inventory counts to keep track of stock levels and identify any discrepancies.

·         Accurately report gratuities according to company guidelines and federal law.

·         Observe and comply with all requirements, training, and restrictions set forth by the Alcohol Beverage Control (ABC) board to ensure strict adherence to alcohol service regulations.

 

Education and Experience

·         High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

Job Requirements

Physical Demands

Demand

Frequency

Lift up to 10 pounds

 

Lift up to 25 pounds

Occasional

Lift up to 50 pounds

Occasional

Lift over 75 pounds

 

Walking

Frequent

Climbing

 

Standing

Constant

 

Our Benefits Include:

Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance 401K with Company Match Employer Paid Life Insurance Complimentary Employee Assistance Program Paid Time Off to include Vacation, Personal, Sick, & Holidays Discounted Hotel, Spa, Golf, Retail, and Food & Beverage Tuition Reimbursement Program PCH University & Professional Development Series Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.