site, IND
45 days ago
Executive - Customer Service
Overview Location : Gummidipoondi Dedicated to bridging the gap between sales and operations, ensuring smooth communication and efficient processes. Aim to contribute to customer satisfaction and overall organizational success Responsibilities + Responding to sales orders and sample inquiries from both the sales team and customers. + Collaborating with the sales team to establish demand forecasts and obtaining final approval from the Sales Head. + Planning production based on sales forecasts, organizing safety stock in accordance with established norms. + Ensuring timely order receipt through coordination with the sales team and customers. + Managing order booking, order processing, and deliveries across all distribution warehouses and customers. + Planning and executing stock transfers to the C&F based on demand forecasts. + Handling stock replenishment planning in response to forecasts and additional requirements from the sales team. + Monitoring non-moving and slow-moving inventory, taking necessary actions to prevent write-offs through coordination with the sales and operations teams. + Addressing customer complaints promptly, closing them with thorough investigation and appropriate actions within set timelines. + Managing transit damage claims, ensuring closure within stipulated timelines. + Supervising a team responsible for accurate documentation related to stock transfers, sales shipments, and deliveries. + Overseeing the product samples process, obtaining necessary approvals from the sales team, and ensuring timely deliveries. + Compiling and circulating a daily Open Order report. + Taking responsibility for the creation of new customer codes in M3 based on approved KYC. + Generating and providing timely MIS reports, including On-Time-In-Full (Negotiated and Non-Negotiated), Forecast Accuracy Report, Order Register, and Order Status Report. Qualifications + Any graduates with overall 3+ years of experience in manufacturing handling Customer Service. LocationIN-Off-site Posted Date2 months ago(3/28/2024 7:48 AM) Job ID 2024-10003 # Positions 1 Category Supply Chain Position Type Regular Full-Time
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