Executive - Customer Service
Kemin Industries
Overview
Location : Gummidipoondi
Dedicated to bridging the gap between sales and operations, ensuring smooth communication and efficient processes. Aim to contribute to customer satisfaction and overall organizational success
Responsibilities
+ Responding to sales orders and sample inquiries from both the sales team and customers.
+ Collaborating with the sales team to establish demand forecasts and obtaining final approval from the Sales Head.
+ Planning production based on sales forecasts, organizing safety stock in accordance with established norms.
+ Ensuring timely order receipt through coordination with the sales team and customers.
+ Managing order booking, order processing, and deliveries across all distribution warehouses and customers.
+ Planning and executing stock transfers to the C&F based on demand forecasts.
+ Handling stock replenishment planning in response to forecasts and additional requirements from the sales team.
+ Monitoring non-moving and slow-moving inventory, taking necessary actions to prevent write-offs through coordination with the sales and operations teams.
+ Addressing customer complaints promptly, closing them with thorough investigation and appropriate actions within set timelines.
+ Managing transit damage claims, ensuring closure within stipulated timelines.
+ Supervising a team responsible for accurate documentation related to stock transfers, sales shipments, and deliveries.
+ Overseeing the product samples process, obtaining necessary approvals from the sales team, and ensuring timely deliveries.
+ Compiling and circulating a daily Open Order report.
+ Taking responsibility for the creation of new customer codes in M3 based on approved KYC.
+ Generating and providing timely MIS reports, including On-Time-In-Full (Negotiated and Non-Negotiated), Forecast Accuracy Report, Order Register, and Order Status Report.
Qualifications
+ Any graduates with overall 3+ years of experience in manufacturing handling Customer Service.
LocationIN-Off-site
Posted Date2 months ago(3/28/2024 7:48 AM)
Job ID 2024-10003
# Positions 1
Category Supply Chain
Position Type Regular Full-Time
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