Facilities Coord/Front Desk-Chicago Job ID 160375 Posted 25-Mar-2024 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Administrative, Facilities Management Location(s) Chicago - Illinois - United States of America **JOB SUMMARY** The purpose of this position is to provide assistance to the facility management team to ensure the successful completion of client facility needs. Front Desk responsibilities. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction. Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems. Provides reports on open and closed work orders and checks status with the appropriate technician or vendor. Maintains files on work orders, proposals, and department files. Creates vendor files and checks accuracy on completed paperwork submitted by vendors. Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding. Assists with the inspections on the facility campus. Uses pc and/or PDA for work order system, email, ESS and training. Assist with process and procedure training. Other duties may be assigned. **SUPERVISORY RESPONSIBILITIES** No formal supervisory responsibilities in this position. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **EDUCATION and EXPERIENCE** High school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training. **CERTIFICATES and/or LICENSES** None **COMMUNICATION SKILLS** Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. **FINANCIAL KNOWLEDGE** Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages. **REASONING ABILITY** Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. **OTHER SKILLS and/or ABILITIES** Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more. **SCOPE OF RESPONSIBILITY** Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)