By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Position Summary:

Bio-Techne is seeking an experienced field service engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across North America. The ideal candidate would be based in the greater Philadelphia/PA area and will support our customers throughout the Mid-Atlantic territory (PA, DE, NY, NJ, and occasionally Baltimore).  

 

Key Responsibilities:

Customer and Instrument support - Deliver onsite customer facing and remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Maintain daily communications with customers to ensure resolution and proper follow-up. Ability to prepare samples for instrument testing as required, basic laboratory skills are essential. Completion of service protocols, meeting GMP documentation requirements. Field based role with extensive daily travel within North America. Schedule, Administration and Inventory management - Works independently with minimal direct supervision. Manage and schedule customer appointments until completion and on occasion, the creation of detailed technical paperwork and support documents. Timely submission of service reports to clients, accurate data entry into CRM software, monthly expenses and mileage logs. Management of personal inventory for successful repairs, field support and cost management. Support of sales, field applications team and technical support team - Work collaboratively to support the sales team with pre and post sales inquiries and tasks. Support the field applications and technical support teams both remotely and onsite to ensure successful resolution of complex customer situations and issues. The ability to lift and carry tools, parts and instruments weighing up to 50 lbs.