POSITION SUMMARY:

The Field Technician will be responsible for contributing to the installation, support, and troubleshooting of property network infrastructure in an assigned region. Assignments will entail a diverse mix of troubleshooting scenarios and technologies. This position requires moderate technical skills with a high level of proficiency to analyze, research, and implement repairs across data or video networks.

PRIMARY RESPONSIBILITIES:

Maintain a customer first attitude to ensure customer satisfactionTravel to each assigned site as needed to perform outside plant work, low-voltage cabling work, electronics work, and network troubleshootingShare information and provide feedback to internal teams on a consistent basisField calls, emails, and work orders from Pavlov Media HQWork with Pavlov Media NOC to resolve trouble tickets within assigned marketDemonstrate effective troubleshooting skills and the ability to use themUnderstand network diagrams and other technical manualsAssist with upkeep on network documentation and product training materialsEnsure that network quality meets Pavlov Media standards

 

DESIRED SKILLS:

Professional communication, demeanor, and appearanceTime-Management, prioritization and multi-tasking abilitiesReliable and responsible team playerStrong analytical and problem-solving skillsAbility to easily and quickly adapt to changes in processes, procedures and priorityProficient with LVC cabling installation and troubleshootingAbility to mechanically tip Fiber Optic Cables with minimal instructionUnderstanding of network standards, such as TCP/IPSound knowledge of routers, switches, hubs, wireless, fiber optics and other technical components used in networksProven ability to troubleshoot connectivity issues on a data networkGeneral knowledge of Video solutions from DISH Network and DirectTVAbility to install a satellite dish and associated peripheralsAbility to install video taps and splittersAbility to assemble mechanical rack structuresAbility to fasten and secure electronics to building structuresGeneral knowledge of different operating systems (Windows, Mac, IOS, Android, etc…)

 

EXPERIENCE REQUIREMENTS AND POSITIVES:

Two (2) years of experience with Microsoft Word, Excel, and OutlookTwo (2) years of successful deployment experience in data and/or video, LVC, fiber installations, and/or construction managementTwo (2) years of experience with experience in troubleshooting networking issuesMust have experience with the techniques, application and installation of grounding, Cat5, fiber optics, LAN/WAN networksFamiliarity with the video techniques, application and installation of hardline distribution, satellite installations, RF distribution, CATV, QAM, HDTV, SMATV or other video technologiesTravel 80% of the timeBe on your feet for long periods of timeAbility to lift 50 poundsAbility to use hand toolsCurrent driver license

  

Benefits include health care starting on day one, 401(k) savings plans, paid time off and more!