Company Overview

KREWE is an independent high-fashion eyewear company inspired by the creativity and spirit of New Orleans, our hometown. Since launching in 2013 the brand has continued to grow and evolve with an extensive offering of unique, hand-crafted sun and optical frames designed in New Orleans and crafted with the utmost attention to detail.  In addition to 4 brick & mortar locations, 12 “Tiny House” concept stores, and a robust ecommerce business the brand is also available at many notable independent and major retailers such as Bloomingdales, Neiman Marcus, Nordstrom, and Shopbop. KREWE’s unique approach to eyewear has created a cult-following amongst consumers and influencers alike. Our frames have appeared in publications from GQ to VOGUE and on celebrities such as Beyonce, Gigi Hadid, Meghan Markle, Carrie Underwood, Hailey Bieber, Zayne Malik, Scott Disick, Adam Huber, among others.

We are seeking smart, creative, and experienced individuals to join our talented team! Key attributes and qualities we are seeking in candidates for all open roles include an entrepreneurial spirit, innovative and solution-oriented, adaptable and resilient, best-practices methodology, team-oriented with a lean-in attitude, highest standards for execution, and a high level of accountability.

KREWE is hiring our New York Flagship General Manager for our Maison du Krewe in the Meatpacking District. This is a unique opportunity to represent our brand on a global scale by providing world-class “in-person” customer experiences through a one-of-a-kind shopping experience reflective of KREWE’s spirit of hospitality and creativity. You will act as a KREWE ambassador and host of the store by providing leadership to your team and continuously raising the bar for exceptional customer experiences and the delivery of impeccable brand standards. In this role you will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful team that will be motivated to grow, contribute and advance with KREWE.

Responsibilities and Duties:

Business Leader

Develop and execute the brand's retail strategies including exceptional customer experiences, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele baseAware of business trends that relate to the success of the store and brandMake informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experienceLead store events strategy to drive brand awareness in the market, increase traffic to store, and generate incremental revenueDemonstrate strong business acumen through KPI’s to develop and support business driving strategiesLead team by leveraging company tools, incentives & strategies to support meeting sales goalsIdentify and communicate individual and team training needs

People Leader

Recruits and hires superior talent with experience in a luxury service environmentFacilitate new hire onboarding, and on-going training for existing staff membersEnsure that the sales team genuinely exudes KREWE’s unique customer experienceCreates an environment that encourages the development of managers and associatesConsistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, Lens Revenue %, etc.)Ensure that the store team are experts in product knowledge, fit, styling and giving them the tools to be incomparable sales and service professionals

Operations Leader

Manage headcount and payroll objectives for the store staffImplement tactics to manage and maintain an effective P&L strategyPlan for future business needs to continually improve business resultsEnsure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of houseMaintain visual merchandising standards and directives ensuring they are consistently upheld by the store teamSupervise inventory management to ensure store shrink is at or below company targetComplete all required daily and weekly reporting as requestedEnsure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and proceduresMake well-versed recommendations to help improve the company's operational systems and processes

Business Partner

Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporateSatisfactorily resolve all customer issues and/or complaints in a timely mannerCollaborate with cross-functional business partners to support organizational goalsCommunicate effectively and efficiently with all levels in the organization, including the executive teamPartner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiativesDemonstrate an ability to navigate the organization with a balance of business need and brand cultureConduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives

Qualifications and Skills:

Minimum 5 years experience in retail sales and management; luxury, hospitality and flagship experience preferred Strong financial acumen including advanced retail math knowledge; ability to translate monthly sales goals into daily, weekly goals Born leader with a strong work ethicKeen understanding of all aspects of store operationsThrives in a goal-oriented working environmentProven history of exceeding expectations time and againA knack for conversation and always presenting products in their best lightPassion for providing a unique customer experienceIntuitive when it comes to meeting customer demandsSelf-sufficiency at organizing and managing multiple clients simultaneouslyAbility to remain flexible throughout a collaborative retail experienceSomeone who shares our inquisitive nature, affinity for fashion and design, self-motivated, and good-work-requires-having-fun mentalityAdvanced knowledge of fashion trends and a keen interest in eyewearOptical experience preferred

 

Benefits and Perks:

Competitive wageHealth, vision and dental insuranceRetirement plan availableParental leave policyFree KREWE frames (duh.)Spend your time in a truly "one of a kind" retail experienceQuarterly cultural spend to encourage our get out, see the city, "do you" mentalityEmployee incentive programOngoing educational allowanceEmployee referral bonuses

We offer competitive salaries commensurate with experience; the range for this position is between $85,000 - $95,000 annually. 

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.