Who Are We? We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We’ll do whatever it takes to put a smile on each patient’s face, so the rest of the world can see how amazing it is. We truly change people’s lives. Do you want to be a part of our life changing team?! Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the “first impression” and “final memory” for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience. What You’ll Do + Provide excellent customer service to patients + Be the first impression welcoming patients to the office and the final friendly face they see after their visit + Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned Who We’re Looking For + Someone dedicated to going above and beyond to ensure the best customer service and experience + Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture + Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities The Perks! + Competitive pay and bonus structure – starting salary $13/hour and bonuses of up to $800/month*! + New Grads welcome! + Growth and advancement opportunities for leadership roles + Vacation and PTO + $25,000 of Company-paid Life Insurance + Wide variety of additional benefits including: + Medical + Dental + Vision + Short-term and Long-term Disability + Health Saving Account + Flexible Spending Account + Dependent Care Spending Account + Supplement Life Insurance for you or your dependents + 401(k) + Accident + Critical Illness + Identity Protection + Team Member Assistance Program Basic Qualifications + Customer service experience + High School Diploma or equivalent required + Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word Preferred Qualifications + Dental office management experience, especially in a multi-specialty office, highly preferred + Knowledge of Dentrix and Dolphin dental software + CPR-BLS, RDA, or other related dental certifications Powered by JazzHR