Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!) • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few • Many more, please inquire for more details Westin Tampa Bay is a AAA Four Diamond hotel and boasts a beautiful location on the water with magnificent bay views and amenities. We are located just three miles from Tampa International Airport with easy access to popular attractions and the Westshore business district. Overview Primary Responsibility. Responsible for greeting and registering the guest, providing outstanding customer service during their stay, and settling the guests account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations. Essential Job Functions Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge at all times of hotel features/services, rates, packages/promotions, and daily counts. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Meet with Supervisor to review daily assignments and priorities. Email shift pass on to all front office associates at the end of each shift. Access all functions of computer system. Set up work station with necessary supplies. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Promote positive guest relations to all individuals approaching the Front Desk. Process all guest check-ins. Assign guest rooms 48 hours in advance. Confirm reservation in system and review all noted information. For guests without a reservation, sell a room type agreed upon. Register guest in the computer and generate a registration card. Verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Advice guest of any messages, mail, faxes, etc. received for them. Inform guest of room safe and room key procedures. Communicate services and amenities of the hotel to guests. Direct Bell Person to escort guest and transport their luggage to the room. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp). Accommodate room changes. Document all guest requests, complaints or problems. Document and confirm reservations and cancellations. Take record and relay messages accurately, completely and legibly. Offer detailed information on the voice mail system to callers and guests wishing to leave message. Accept and record wake-up call requests; personally set/log each requested wakeup call or deliver to PBX to be set/logged. Distribute all guest and department mail. Monitor, send and distribute guest faxes. Block rooms in computer and follow through on designated requirements. Pre-register designated guests and prepare key packets. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Present folio to guest and resolve any disputed charges. Settle guest accounts, including resolving any late charges, processing check-outs/express check-outs. Retrieve guest room key from guest and Solicit guest comments on their stay. Verify we have their email address and ask them to complete the GSS they will receive in their email. Handle requests for late check-outs. Conduct group check-ins/outs. Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. Adhere to all cashiering procedures, including making change for guests, cashing guests’ personal checks/travelers checks. Count and secure bank. Balance and drop receipts. Complete designated cashier reports. Qualifications General Skills/Qualifications Must be a service minded individual with a positive attitude who truly enjoys helping others. Must be quick on their feet and adept at handling stressful situations seamlessly. Must be able to stand for up to 8 hours. Must be computer literate. Must be able to work a flexible schedule to include nights, weekends, and holidays. Must be able to lift and carry at least 50lbs.