Welcome page Returning Candidate? Log back in! Front Office Manager Posted Date 14 hours ago(5/15/2024 10:55 AM) ID 2024-56503 Type Regular Full-Time Property Name Aloft Orlando Lake Buena Vista Location 7950 Palm Pkwy Orlando Florida 32836 US Overview

Opportunity:  Front Office Manager

 

Manage hotel front office operations in accordance with established guest service and sustainability standards.

 

 Your Growth Path

Assistant General Manager – General Manager - Area General Manager

 

Your Focus

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.Supervise all guest services department managers.Review correspondence from guests and incident logs and direct staff according to information obtained.Oversee all vendor and personnel contracts throughout the hotel.Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.Follow sustainability guidelines and practices related to HHM’s EarthView program.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Perform other duties as requested by management.

 

Your Background and Skills

Associate’s or Bachelor’s degree preferred.2 to 5 years hospitality related experience.

 

Work Environment and Context

Work schedule varies and may include working on holidays and weekends.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

 

What We Believe

 

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

 

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