Company Profile

San Antonio Shoemakers (SAS), a San Antonio, Texas based privately held company, has been in business for over 40 years and has developed a reputation as a premier American manufacturer of high quality comfort footwear. 

Position

SAS has an opening for a Customer Service Account Representative I

Job Responsibilities:

Keep a positive and upbeat attitude while communicating with customer through various channels. Create a personal connection with each caller while maintaining professionalism.Delivers WOW factor with every interaction.Acknowledge and resolve the customer's needs to ensure customer satisfaction.Gain product knowledge on all SAS items, believe that SAS is the best American-made quality comfort footwear and demonstrate that enthusiasm and belief for the product and the company's philosophy through your daily interactions with customers.Get comfortable with operating our point of sale (POS) computer systems for sales returns, charges, checks, and special orders.Processing orders, forms, applications, and requests promptly.Provide accurate, valid, and complete information by using Service Cloud customer relationship tools.

Job Qualifications:

Possess strong customer service skills with constant customer focus in phone conversations, e-mail communications and other customer interactionsAbility to stay calm when the customer is stressed or upset.Strong organizational and administrative skills.Mature, responsible, and self-motivated with a strong work ethic.Demonstrate respect and empathy for co-workers, the team and the customer.Able to work independently and with a team.Able to learn new technology trends quickly

Physical Requirements:

Must be able to lift 30 lbs.Must be able to sit or stand for 8 – 10 hours.Manual dexterity and coordination  Required to have close visual acuity to perform an activity such as viewing a computer, visual inspection, and prepare and analyze projects. Comfortable using a computer.

Education & Experience Requirement:

High school diploma or equivalent, some college coursework preferred.Proficiency in Microsoft Office-Word, Excel, PowerPoint, Outlook. Internet navigation tools required.Call center experience in the retail/wholesale industry or with consumer product goods is a plus.Experience with Microsoft Dynamics AX is a plus but not required.

 

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.  I also understand that this is a summary of this position’s duties and other responsibilities may be assigned as the company deems necessary.

SAS is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/ Affirmative Action Employer, making decisions without regard to-race, color, religion, gender, gender identity or expression, sexual orientations, national origins, disability status, age, marital status or protected veteran class. No phone calls or agencies please.