At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

This position is responsible for the management of all workers compensation claims and General Liability Claims to include  daily communication between insurance adjusters and attorneys and the tracking of all lost time and restricted duty claims to ensure total compliance with LHUO return to work policy. Also responsible for the compliance of maintaining property specific OSHA compliant first aid logs and creating quarterly workers compensation analytical reports through the insurance carrier’s database. Position monitors and maintains a tracking regimen through database. Compiles and produces statistical reports used by LHUO Executive management and Loews Corporate Management.

Job Specifics

Manages and tracks all lost time and restricted duty claims to ensure total compliance with LHUO return to work policyMaintains communication with property specific Executive Committees and department heads on employee’s injuries, restrictions and follow up date statusEnsures total compliance in the maintaining of the property specific OSHA compliant first aid logsManages all workers compensation claims and general liability claims to include filing, follow up, and daily communication between insurance adjusters and attorneysFollow-up with employees by phone, in-person, or in writing, using specific guidelines of communicationMaintains a tracking regimen with the insurance carriers access provided databaseReviews and analyzes reports from insurance carriers and claims adjusters as neededMaintains database systems to track accident/loss statistics, maintains logs and claim files on all pending claims, prepares and submits related reports to managementCreates quarterly workers compensation analytical reports through the Clearview databaseOrganizes and maintains various databases used in Risk Management on a daily basisAssists the Risk Manager in the establishment and administration of cost–effective risk management programs that assure compliance with federal, state and local safety legislation, and industry best practices related to safety/securityAssists the Risk Manager in the development and enforcement of policies, procedures and standards for administration of the work unit in accordance with Loews Hotels Corporate Risk Management and safety / security objectives and guidelinesIdentifies areas of non-compliance and recommends corrective action to remedy deficienciesMaintains, requests, and updates Certificate of Insurance information provided by all companies conducting business with Loews Hotels @ Universal OrlandoWorks closely with Security in conducting internal investigations of all workers compensation claims, identifying witnesses when neededAnalyzes findings and makes recommendations regarding disposition of claims to Risk ManagerOther duties as assigned

GeneralPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Associates Degree or equivalent business experienceTwo years Workers compensation claims management experience or equivalent trainingThrough knowledge of Florida State regulations regarding workers compensation guidelines and HIPPA complianceLegal and/or Insurance experience preferredExcellent communication skills – oral and writtenFull command of the English language with a working knowledge of Spanish is recommendedAbility to meet deadlines and execute on commitmentsProficient in Microsoft Word, Access, Excel, Power Point, and the ability to quickly learn other software required by Risk ManagementThorough knowledge of OSHA and ADA compliance legislation and established guidelines, industry practices with regard to ensuring the safety and accessibility of Loews Hotel at Universal Orlando to both guest and employeesAbility to organize and handle multiple diverse tasks at one timeAble to work a flexible schedule, including weekends and holidays