The General Manager will direct and manage operational activities while assisting and developing effective business strategies with business development to drive efficiency processes, organic growth, new growth, and sustainment of current customer base. Duties for the General Manager will include creating and managing a business development pipeline, generating new business, and meeting strategic plan revenue, profit, and performance goals and objectives, maintaining current program revenue, allocating budget resources, formulating polices, coordinating business operations, motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, timely reporting on operational activities, and monitoring financial activities to include margin analysis and reporting on grow operating profits. This position has Profit and Loss responsibility.
The General Manager will direct business operations functions and will assist with the organization in maintaining and building relationships with clients (acting as a client liaison), generating new organic and sustainable business in support of Business Development, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives. The General Manager will possess excellent communication skills, superior knowledge of business functions, exceptional budgeting and finance skills, strong leadership qualities. The General Manager will actively engage with Program Acquisition POCs and support ANG Business Development leads in assigned programs’ technical discussions to grow new business. The General Manager will account for all business activities, support staff development, enhance efficiency, maintain relationships with clients, enhance the organization’s image by championing the company culture, and meet overall growth objectives with the highest regard of Ethics and Integrity. This position has annual new business and organic growth (profit and loss) responsibilities as determined by specific company goals.
Essential Functions
Establish, at a minimum, a two (2) – year business development pipeline for potential business opportunities.Research and identify growth opportunities in support of the Business Development and Capture team.Develop and implement growth strategies that also include risk assessments.Meet business development, organic, and new growth targets each year as directed by the ANG Strategic Plan.Oversee daily business operations as well as program management execution. Identify and create process improvement initiatives across the operation. Experience developing and growing employees to support professional development and succession planning initiatives. Develop and manage budgets, with direct responsibility for profit and loss.Improve revenue to meet designated revenue targets.Hire employees.Evaluate performance and productivity. Analyze accounting and financial data to improve operational efficiencies and growth.Generate reports and give presentations.Meet employee and customer engagement activity requirements.Competencies
Drive business operations and growth by using metrics-based analytics with regard to program deliverables and actuals with a focus on improving profit margin.Strategic thinking for both organic business growth and new business markets.Responsible for business operations and new captured business initiatives; employee and customer engagement activities.Possesses a strong understanding of and the ability to us Shipley’s Business Development Lifecycle processes. Ensure clear, open communications between all functions and disciplines within the operational division and external support teams.Oversee the planning, execution, and monitoring of the programs, ensuring that they meet the quality, financial, budget, and schedule requirements.Troubleshoot problems, identify root causes, and recommend solutions.Foster teamwork and build collaborative relationships by encouraging an environment of customer and employee engagement.Clear understanding of budgeting and resource management.Experience in managing employees using mentorship and/or coaching capabilities.Analytical thinking.Experience and basic knowledge with Human Resources practices to include general understanding of benefits. Stress management.Supervisory Responsibility
This position also oversees the day-to-day activity of the business line Division Directors and Program Directors and all Programs that fall under this business line.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must be able to remain in a stationary position 75% of the time.Occasionally moves about inside the office to access file cabinets, office machinery, etc.Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.Expresses or exchanges ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.Frequently moves standard office equipment up to 25 pounds.Must be able to work indoor conditions 90% of the time.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend hours required, as required by business need.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected up to 30%.
Experience
8-10 years’ experience managing teams.
Education
Bachelor’s Degree in Business Management or Master’s Degree in Business Administration preferred.
Additional Eligibility Qualifications
Excellent verbal and written communication and presentation skills requiredThorough understanding of federal acquisition processes as both a prime contractor and subcontractor; understands the special benefits of the 8(a) Tribal entity in the Federal Contracting environmentExceptional knowledge of Microsoft Office products requiredExperience managing profit and loss through use of effective toolsUnderstanding of Shipley’s Business Development LifecycleSecurity Clearance
This position requires a minimum Secret Clearance. Top Secret Clearance is a plus.
AAP/EEO Statement
All Native Group is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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