1478 Florida Ave. 

Jacksonville, FL 32206

Job Title: Grocery Team Lead

Department: Donated Goods - Retail

  Reporting to: Grocery Manager

Date: December 2023

Position Status: New 

FLSA Status: Non-Exempt 

Corporate Mission & Values

Goodwill of North Florida, Inc. is a not-for-profit organization dedicated to assisting all individuals who face barriers to employment by providing innovative job training and placement services to help them obtain and maintain meaningful employment.  We believe that productivity and vocation are a cornerstone of life: its strength is its ability to provide quality vocational and employment services to individuals regardless of barriers to employment: individuals have a responsibility to use the service provided to enable them to achieve productivity and vocation: and all people have a right to be treated with dignity and respect without regard to race, gender, age, religion, marital status, national origin, or health.

Goodwill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Summary

The Grocery Team Leader will be the first level of management support for the day-to-day store activities.  The Grocery Team Leader supports the grocery store management team with the overall store performance, and supports management’s action plans through the mentoring and development of the team under the supervision of the Grocery Manager and Assistant Grocery Manager.  The Grocery Team Leader will play a key role in the delivery of services throughout the neighborhood to both support the store operation and Goodwill’s mission services by providing a great shopping experience to all customers and engaging in conversations regarding our mission and the services we provide. 

Minimum Qualifications:

Education 

High School or GED preferred 

Experience 

At least 1 year of grocery experience preferred

Licensure/Certification

Preferred ServSafe, National Registry Food Safety Manager - will train if not already obtained

Valid driver’s license preferred

Other: Core Competencies

Ability to work both independently and within a team environment
Ability to provide and lead others to provide prompt and courteous customer service
Ability to understand and apply management principles concerning proper inventory and expense controls
Ability to safely and properly operate equipment, including electric/manual hand jack, and perform general cleaning duties to company standards
Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail

Essential Duties 

Understands the organization’s mission and community vision, to create a sense of teamwork and purpose within the community.

Support management’s supervision of the day-to-day grocery operations and performance of the team to provide the highest level of customer service.

Follows management’s direction and supports the implementation of compliance standards, especially in the areas of safety, customer service, proper food handling and overall store operation, as outlined in the Store Manual, Safety Manual, and the Employee Handbook.

Supports the management team in the training and development of staff, including adherence to all safety and company protocols and procedures promote a safe, productive work environment.

Supports grocery management team with the communication of company policies, store standards and procedures.

Processes goods in a timely and accurate manner while following the production system.

Supports management philosophy of coaching, training, and developing a customer service team.

Handles all cash and cash transactions accurately.

Ensures the store’s appearance is properly maintained.

Updates and maintains log of time, and temperature control for all food products.

Completes various administrative duties, including:

Communicates transportation/supply chain concerns with the Grocery Manager.

Opens and closes the store in a timely and thorough manner according to schedule.

Reports Facilities issues and problems that need attention.

Makes daily deposits.

Front of Store Duties:

Smile, Greet, and Thank the customer.

Trains employees on the proper procedures and placement of products.

Processes customer transactions by ringing the sale, collecting payment, making change, bagging the merchandise and thanking the customer.

Reports known or suspected security and/or theft problems to the Grocery Manager or other member of management.

Maintain a high quality of products in the produce, meat, dairy and other departments.

Helps to maintain a clean parking lot, clean restrooms, and clean salesfloor.  

Maintain a neat, clean, and sanitized area.

Assists customers with shopping needs.

Back of Store Duties:

Smile, Greet, and Thank the customer.

May unload and observe upon delivery, foods from approved sources to be delivered at the proper holding temperatures.

Assist with properly stocking, and organizing merchandise in the back room or on the sales floor.

Examines items to determine appropriateness for the sales floor, in accordance with established standards.

Ability to properly pack, ready to sell products in containers and display.  

Keep areas clean, sanitized, and organized backroom.

Other duties as assigned

% of Time

90%

10%

Supervisory/Decision making Authority 

Does this position require customary supervision and management 

of at least 2 or more full-time employees?    Yes   X No

  Enter the number of direct reports and their position titles:  

PHYSICAL REQUIREMENTS: 

 Required  

Walking, Standing 

Talking, Hearing 

Lifting (Up to 50lbs) Carrying (Up to 50lbs) 

Kneeling Pushing/Pulling  

Bending/Stooping 

Reaching 

Turning 

Repetitive Motions

Preferred

Reading

Wash, Rinse, Sanitize, and Air-dry skills

SKILL REQUIREMENTS:

Required 

Servesafe Certification

Respectful customer relationships

Operation of point of sale/inventory software

Reasoning and logic

Maintain records

Health, and Sanitation Standard Operating Procedure and Best practices.

Time, and temperature control

Sensitivity to service population’s cultural and socioeconomic characteristics

Preferred 

Drive commercial motor vehicle

Proficiency with Microsoft, Google products