Our Mission

The Bay Club Company is much more than a hospitality company.
We provide experiences which celebrate a healthy and vibrant lifestyle.

 

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call them the “Actions We Live By.”

 

Our Core Values:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

 

 

GENERAL SUMMARY

Under the direction of the Vice President/General Manager, the Group Exercise Director is responsible for leading the Group Exercise department, providing safe, creative, and inviting group exercise programs. This leadership position projects clear knowledge and experience of the industry, active solicitation of member opinions regarding the program and ultimately provides members with an exciting and innovative group exercise program. This position oversees group exercise operations to ensure the delivery of professional, high quality, safe, and innovative health and services and programs to our membership. Responsible for the management and revenues associated with all group exercise services and programs. Responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 

 

 

 

 

PRIMARY JOB FUNCTIONS

Associate Management

Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives Performs timely performance evaluations on Associates. Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures Process, review and submit payroll for those directly supervised

 

Group Exercise Program

Profitably manage group exercise operations; includes development, implementation and evaluation of comprehensive, member focused, group-fitness-related operational and service standards Manage group exercise operations including customer service, communication, marketing, purchasing, supplying, budgeting, and financial analysis Ensure departments operate within established guidelines; manage expenses to budgets Represent the club in a professional manner through image, dress, communication, and immediate follow through and response Provide members with an exciting and innovative group exercise program

 

Financial Accountability

Manage financial performance of the Group Exercise Program through achievement of revenue targets, expense management, and proper planning and forecasting. Track, report and analyze the details of financial operation on a daily/weekly/monthly basis Prepare and implement action plans to meet or exceed monthly financial goals Review applicable financial statements and reports

 

Customer Service

Deliver exceptional service experience to members, guests, and Associates Assist in marketing Group Exercise program

 

Communication and Relationships

Effectively and professionally interacts and communicates with other Associates, members, and guests. Active participation in required events, required programs, required meetings and required trainings

 

Corporate Goals & Objectives

Promote the company’s safety goals and actively work towards ensuring a safe working environment. Actively further corporate objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations. Make professional development a consistent priority.

 

OTHER JOB FUNCTIONS

Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays