**JOB SPECIFIC TASKS** **Marketing and Sales** + Enter and update data regarding sales presentations, site packages, and self-generated leads into computer software system. + Research, compile, retain, and/or communicate pertinent sales information/history to Sales Executives and/or Managers on a daily/weekly basis. + Review the details and scheduling of sales presentations or preview package to guests who do not have a sales presentation scheduled. + Promote awareness of brand image internally and externally. + Create, log and expedite premiums (gifts) for site marketing programs. **Gallery Operations** + Set up, replenish and break down all hospitality items throughout the sales gallery in all locations. + Ensure that the kitchen preparation room is in order. + Ensure all common areas are neat and in order. + Oversee and ensure the safety of any children accompanying sales presentation guests in accordance with corporate guidelines. + Work in conjunction with the Marketing and Sales Management and Associates to ensure an efficient tour wave flow throughout the day. + Communicate to all marketing department associates tour wave availability. + Update tour manifest throughout the day. + Complete all Daily Checklists and report and turn into management at the end of shift. **Rewards and Gifts** + Document the distribution of premiums (gifts) in computer software systems. + Distribute gifts to guests upon completion of sales presentation. + Maintain, update and balance premium gifting banks on a regular basis. + Maintain and update Preferred Merchant List. **Guest Relations** + Address guests' service needs in a professional, positive, and timely manner. + Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. + Thank guests with genuine appreciation and provide a fond farewell. + Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. + Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. + Answer guest questions about property facilities/services (e.g., hours of operation, entertainment, restaurants, special events). **Communication** + Speak to guests and co-workers using clear, appropriate and professional language. + Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. **Policies and Procedures** + Maintain confidentiality of proprietary materials and information. + Follow company and department policies and procedures. + Protect the privacy and security of guests and coworkers. + Attend meetings as required by Supervisors. **Computer Skills** + Use computer systems and software packages to input, access, modify, store, or output information + Enter and retrieve data from computer systems using a keyboard, mouse or trackball. **Working with Others** + Support all co-workers and treat them with dignity and respect. + Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. + Develop and maintain positive and productive working relationships with other employees and departments. **Physical Tasks** + Enter and locate work-related information using computers and/or point of sale systems. + Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. **Guest Relations Transport** + Coordinate transport requirements to assigned destinations. + Transport management and other designates associates or business visitors from/to assigned destinations. + Complete safety training and driving certification as necessary. + Inspect vehicles for damage and cleanliness. + Document all trips prior to the start of and at the conclusion of each trip + Park vehicle in designated location when not in use. + Check tire pressure and fluid levels for property vehicle and refuel as necessary. + Notify appropriate personnel of any vehicle maintenance needs + Scheduling vehicle for regular maintenance and service + Make sure vehicles are in good condition + Keep the vehicle’s key in safe place at all time. + Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor. + Perform other duties as requested by the management. **Other:** + Perform all tasks in a timely manner ensuring all deadlines are met. + Perform other reasonable duty or function that may be assigned by management. + Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all the times. + Maintain an attitude and commitment to provide excellent service to all customers and associates. + Respond sensitively to the needs and feeling of others, regardless of status of position; accept interpersonal differences and maintain a constructive rapport with all associates and customers. + Maintain computer systems knowledge (Microsoft Office and MVCI Marketing systems). + Maintain current computer systems knowledge as used by the company. + Work with all colleagues as a team, supporting the needs within that team and those of the business at all the times. \#imvwap Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture