Position Title: Help Desk Technician II/AV Assistant
Location: Redstone Arsenal, AL
Clearance: Must be a U.S. Citizen. This position requires a DoD Secret
Clearance
Position Overview:
The Help Desk Technician II/AV Assistant provides engineering and O&M
support for VTC and multimedia systems to ensure resources and services
are operational and available with minimal interruption.
Duties and Responsibilities:
- Monitor VTC network performance and conduct daily system/equipment
checks to ensure connectivity and effective operation;
- Schedule, coordinate and manage VTC resources, conference rooms,
calendars and bridges; and set‐up, establish and connect secure and
non‐secure VTC calls and bridge connections;
Assist local facilitators with conference room with set‐up VTC and
operations; and provide training and technical assistance in
troubleshooting equipment and connections as required.
- Provide on‐site technical support during DV‐hosted (O‐6 and above)
VTCs.
- Install, configure, upgrade and maintain VTC suites, desktop VTCs,
and audio/visual systems and equipment.
- Monitor and control VTC performance, utilization and capacity to
ensure optimal system performance, availability, serviceability and
recoverability; and report vulnerabilities or deficiencies to
government technical representatives.
- Evaluate new requirements, conduct site surveys, research and
recommend solutions; and plan, engineer, design and integrate
approved solutions.
- Formulate strategies, develop plans and prepare technical
documentation for the integration of new VTC technologies into
existing infrastructure.
- Evaluate existing infrastructure, research current
technologies/solutions; and provide hardware/software upgrade and
replacement recommendations for end‐of‐life/end‐of-support COTS
products to government technical representatives.
- Recommend network design changes/enhancements for improved system
availability and performance.
- Assist with tracking and management of COTS licenses, warranties,
service level
- agreements renewals for VTC and multimedia systems equipment and
software.
- Support on‐demand and ad‐hoc multimedia requirements.
- Develop and maintain up‐to‐date VTC and multimedia systems and
architecture engineering, installation, configuration baseline and
accreditation drawings, diagrams and documentation.
Abilities:
- Ability to organize, prioritize and meet deadlines
- Capable of conveying complex information in a simplistic manner
- Strong critical thinking and problem solving skills
- Strong self-starter requiring minimal supervision
- Able to take proactive measures to prevent problems rather than
reactive by nature
- Strong verbal and written communication to effectively express
concepts, plans, and proposals
Education and Experience Required:
- High school/GED
- 2+ years of relevant experience
- Must possess and maintain an IT I level certification IAW AR 25-2
and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002
- DoD Secret Clearance
- Familiar with Cisco Collaboration or Cisco Video or equivalent,
Cisco Telepresence, Tandberg, Cisco Video, DISA GVS
COVID-19 Vaccinations Requirements
- As required by Executive Order 14042 and the Guidance issued by the
Safer Federal Workforce Task Force, all employees are required to be
fully vaccinated against COVID-19 regardless of the employee’s
location or work arrangement (e.g., telework, remote work, etc.),
subject to such exceptions as required by law. If selected, you will
be required to be vaccinated against COVID-19 and submit
documentation of proof of vaccination by December 8, 2021, or if
selected, by your first day of employment if hired after December
8, 2021. The Company will provide additional information regarding
what information or documentation will be needed and how, in limited
situations, you can request a legally required exception from this
requirement.
Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer
(EOE) who will provide equal employment opportunity to employees and
applicants for employment without regard to race, ethnicity, religion,
color, sex, pregnancy, national origin, age, veteran status, ancestry,
sexual orientation, gender identity or expression, marital status,
family structure, genetic information, or mental or physical disability.