The Opportunity 

Delaware North Parks and Resorts is looking for a Hospitality Intern to work at Big Meadows Lodge in Shenandoah National Park, Virginia. The Hospitality Intern will rotate departments within Big Meadows Lodge to gain knowledge and experience in Front Office, Food and Beverage and Housekeeping. 

 

Are you an energetic undergraduate or graduate student who’s seeking an incredible paid internship program? Delaware North internships are paid and can be completed for academic credit. 

 

We create fun and inclusive internship experiences that provide emerging talent the opportunity to develop their career and leadership capabilities while impacting the business of a global hospitality and entertainment company.  All Delaware North interns participate in the Delaware North Intern Experience which includes opportunities for hybrid and in-person work experiences, executive and peer mentoring and coaching, and on-the-job learning.

 

You will discover how a global hospitality company operates and will work alongside exceptional team members that exemplify Delaware North values: Lean Forward, Come Together, Stand Up, Do Right, Think Guest.

Pay

$15.00 - $15.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Life in Shenandoah National Park

Looking for a new adventure? Be part of a tight-knit team fortunate enough to live and work in the natural wonder of Shenandoah National Park. With a great work/life balance, you can spend your time off exploring the over 500 miles of hiking trails.

Low-cost shared dormitory housing available for $50/ week including all meals, utilities, and wi-fiShared fire pit area for use in dorm areaMeet guests and fellow team members from around the globeTons of outdoor activities including camping, rock climbing, repelling, cycling, fishing, horseback ridingBenefits at ShenandoahWeekly payFree shift meal or all meals included with on-site housing30% discount on other mealsEmployee discounts - 30% off most itemsReferral bonus – earn $200 for each eligible referralTraining and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

Note: Additional benefits including insurance and vacation are available for eligible year-round positions at other Delaware North properties

 

Responsibilities Provide excellent customer service to greet and register guests in centralized registration system.Handle cash and credit card transactions; maintain bank and accurate paperwork.Deliver items to guests, resolve guest issues and complaints or elevate to supervisor.Coordinate guest and room needs with housekeeping department.Check and balance daily figures, post room and tax charges on guest accounts.Perform other duties as assigned.Work in different departments at unit and complete tasks as needed.Qualifications Must be currently pursuing a degree.Exhibit a professional, approachable, client service-oriented demeanor.Passion for teamwork, and focus on high-level client service.Exceptional verbal and written communication skills; present ideas clearly and concisely.Physical Requirements Ability to stand and walk entirety of shift. Will bend, twist, crouch, push, pull, grasp items, and climb stairs throughout shift.Occasional lifting up to 35 pounds. Shift Details 

Day shift
Evening shift
Holidays
Weekends

Who We Are 

Shenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. It’s a great place to hike, camp, bike, fish, take photographs or go canoeing. We offer on-site housing and a free meal during every shift.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.