At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Loews Sapphire Falls Resort

Join the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.

Job Specific

Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including  labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationshipsPrepares daily work schedule to meet occupancy demands and room turnAnalyzes daily room turn and makes staff or procedural adjustments as necessaryManages Housekeeping Rooms personnelAssumes duties of Assistant Director of Housekeeping in Assistant Director’s absenceEnsures aggressive and priority cleaning of vacant dirty rooms during tight turnsEnsures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floorsCommunicates and coordinates with Front Office operationInspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairsEnsures removal of Room Service trays from hallways and placement in appropriate location in service landingsResponsible for overseeing the activities of Housekeeping front line StaffGreets and interacts with guests in an outstandingly friendly and professional mannerWorks closely with Guest Services Manager to resolve all room discrepancies before the end of each dayCoordinates out-of-order rooms and room maintenance with Guest Services & EngineeringPossesses full knowledge of all matters relating to the proper administration of the Housekeeping departmentPossesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as neededMaintains close contact and ensures good communication with employeesEnsures that responsive and efficient repair services are provided to satisfy guest requestsInvestigates guest complaints and takes corrective measuresEncourages a positive attitude among employees and treats guests and fellow employees with courtesy and respectInterviews and makes recommendations regarding hiring of personnelInterviews and selects Housekeeping line level personnelProvides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasksProvides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safetySets agenda for guest awareness trainingCoaches, counsels, retrains personnel as needed in order to ensure acceptable performanceResponsible for projects assigned to second and third shift employees, as applicableMakes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as requiredCoordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibilityCoordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.Plans special lobby cleaning projects and ensures their completion, as applicableCoordinates lobby maintenance projects with Engineering, as applicablePlans maintenance of lobby floors, as applicableCoordinates monthly accounting for all supplies requisitioned from other departmentsAttends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as requiredSets agendas for Housekeeping meetings and runs meetings regularlySchedules contract maintenance with outside vendors, as applicableEvaluates housekeeping department employee performanceCounsels employees regarding both positive and negative aspects of their performance, including accidents and safety violationsEnsures that lost and found items are turned into SecurityKeeps Director and Assistant Director informed of all matters significantly affecting the departmentPeriodically inventories supplies and equipmentStays current with industry related technological improvements geared toward product improvement and increased efficiencyPerforms numerous responsibilities to meet time-sensitive deadlinesConcentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfactionEnsures that responsive and efficient uniform room and repair services are provided, as applicablePrepares department purchase requisitionsConducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirementsCommunicates linen needs, monitors and reports consumption and preservation programsCompletes special projects related to housekeeping operations as assigned by the Director of HousekeepingEstablishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancyAssists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicableAttends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotelCreates an environment which fosters excellent staff morale and staff retention is a priorityAdministers Quality Assurance and Cyclical ProgramsAdministers Incentive/Rewards/Recognition ProgramsInteracts with guests to solve problems and ensure satisfactionResponsible for implementing control systems for keys, pagers, radios, etc.Responsible for efficient operation of HOSTAR SystemEnsures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortagesEnsures that Housekeeping office and storeroom are kept neat and organizedResponsible for the submission of all performance appraisals for assigned employeesOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with and enforces hotel uniform and grooming standards