Situated between the energy of Downtown Chicago and the convenience of the nation’s busiest airport, Loews Chicago O’Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O’Hare Oasis.

Provide guests with service that anticipates their needs.  Guest requests that can not be personally performed by the supervisor are immediately referred to the manager or director.

Job Specific

Ensures hotel security through key controlIn charge of safety and proper use and storage of hazardous chemicalsAdvises manager of rooms requiring repairsWrites work orders for guest room repairsInspects guest rooms to ensure housekeeping standards are achievedTrains housekeeping employees in professional knowledge and skills according to the departmental standardsHousekeeper’s Course Outline, Standards and ProceduresMakes sure VIP rooms are provided with appropriate extra amenities and servicesAble to perform all duties and responsibilities of housepersons, room attendants and public spaces attendantsEnsures that employees are committed to all Standards and Procedures and the hotel’s mission statementCommunicates constantly with dispatcher to ensure that room status is updated and that priority requests are satisfied as soon as possibleSolves any problems in their assigned area (i.e. valuables left unsecured in guest room; DND lights all day long; etc.)Provides employees an outstanding model of professional conduct, high morale and guest serviceDemonstrates excellent Guest Relations skillsPerforms additional duties and responsibilities as requestedEnsures that employees turn in lost and foundReports any accident that occurs to managerNotifies immediate supervisors promptly and fully of all problems or unusual matters of significanceEnsures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors.Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairsEnsures removal of Room Service trays from hallways and placement in appropriate location in service landingsGreets and interacts with guests in an outstandingly friendly and professional mannerPossesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as neededEncourages a positive attitude among employees and treats guests and fellow employees with courtesy and respectProvides training for employees regarding department policies and procedures, operation of equipment, and daily tasksCoaches, counsels, retrains personnel as needed in order to ensure acceptable performanceCoordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furnitureCounsels employees regarding both positive and negative aspects of their performanceEnsures that lost and found items are turned into Security

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceComplies with hotel uniform and grooming standardsIs polite, friendly, and helpful to the guests, management, and fellow team membersAttends all appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment, and work areaExecutes emergency procedures in accordance with hotel standardsComplies with safety regulations and proceduresComplies with hotel policies and rulesRecycles whenever possibleRemains current with hotel information and changes

Qualifications

Previous Housekeeping experience requiredMust have good English skills (read, write and speak)High school diploma  preferredMust be able to give direction to HousekeepersMust be able to handle multiple tasks and be able to make appropriate decisions in difficult situationsRequires extensive standing, walking, lifting and bendingAble to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shiftAble to work a flexible schedule, including weekends and holidaysMust be customer-service orientated and have excellent hospitality skills

Physical Demands

It is required by this position that one will be:

On their feet over 2/3 of the timeWalking over 2/3 of the timeReach with hands and arms under 1/3 of the timeUsing hands to handle, feel or point over 2/3 of the timeStooping, kneeling, crouching, crawling under 1/3 of the timeUsing their listening and communication skills over 2/3 of the time.

There are special vision requirements that we ask for and they are:

 

Close vision (clear vision at 20 inches or less)Distance vision (clear vision at 20 feet or more)Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)