Company Overview: \n

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.\n

Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer!\n

Position Overview: The HR Service Delivery Specialist plays a critical role in managing and optimizing HR services and processes to ensure effective support for employees and the organization. The HRSDS serves as the first point of contract for Human Resources information. The HRSDS is responsible for processing certain employee transitions with a high degree of accuracy and timeliness.\n

ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Employee Support:\n\nServe as the primary point of contact for employee inquiries related to HR policies, benefits,\npayroll, and other HR-related matters.\nAbility to multi-task and work quickly to bring cases to a resolution in a fast-paced environment.\nAdapt to new technology and learn new skills quickly. Must have a strong organizational skills and strong attention to detail.\nRespond Promptly and effectively via phone, email and chat with accurate and relevant information.\nOther duties as assigned
HR Process Management:\nManage HR processes and workflows related to onboarding, offboarding, and general HR\nprocesses.\nMust be able to meet and exceed the established performance metrics for ticket resolution.\nEnsure compliance with company policies and relevant regulations.\nCross collaborations with other HR team members and system manager to provide timely\nsolutions to employees.\nOther duties as assigned.

Service Delivery Improvement:\nIdentify opportunities to streamline HR service delivery processes, enhance efficiency, and\nimprove the employee experience through process optimization and automation.

Data Management:\nMaintain accurate and confidential employee records and databases.\nEnsure data integrity and compliance with data protection regulations.\nUtilize the Service Management System to log and document inquiries, capturing the details of the\ninteractions of the incoming cases.\nOther duties as assigned

Compliance and Policy Adherence:\nStay updated on HR policies, procedures, and legal regulations.\nEnsure that HR practices align with local labor laws and company policies.\n\n

Minimum Qualifications:\n\nBachelor's degree in Human Resources, Business Administration, or a related field. A combination of education and experience of 1 year will be accepted.\n\n\nProven experience in HR operations, HR service delivery, or a similar role.\nStrong understanding of HR processes, policies, and employment laws.\nExcellent communication and interpersonal skills.\nProficiency in HRIS (Human Resources Information Systems) and other HR-related software\/tools.\nAbility to handle confidential information with discretion.\n\n

Travel Required: Minimal between CHS\n

Work location: On-site\n

Physical Nature of the Job:\n

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally\n

At this time Cayuga Health System will not sponsor a new applicant for employment authorization for this position.\n

If you are interested in applying for this position and you require an accommodation, please contact Cayuga Health System at hr@cayugamed.org\n

Cayuga Health System Commitment to Diversity, Equity & Inclusion\n

Cayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.\n

Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.