Work where every moment mattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemDepartment DescriptionIntegrated Care Partners ICP is a physician led clinically integrated health care network whose mission is to assist our members in providing the highest quality care at the most reasonable cost for our patients in the current rapidly changing medical environmentPosition SummaryThe ICP Community Care Manager is a healthcare professional position working as a member of the ICP Community Care Management team The ICP Community Care Manager facilitates transitions as patients move from one level of care to another ensuring that uninterrupted quality care as well as providing ongoing education and diseased management for ICP attributed patients with chronic conditions They are responsible for providing support and performing duties in a manner that ensures effective and efficient customer service and patient careThis position is ideal for someone with a bachelorrsquos level social service or nursing education and healthcare professional background that is passionate about transforming healthcare and assisting patients in meeting their health goalsPosition ResponsibilitiesPerforms transition of care services for ICP attributed patients admitted to acute inpatient settingsParticipates in care planning family and discharge planning meetings throughout patientrsquos inpatients stay as appropriatePartners with inpatient care coordination team to address barriers to discharge and provides timely communication back to the patientrsquos primary care providerCollaborates other HHC system partners upon patients discharge form acute inpatient setting to the communityIdentifies resources within HHC system and larger community to address patient care needsProvide education for patients families community and other professionals regarding disease prevention impact of illness and advocacy for benefits and health maintenanceReports ToManager Care ManagementNature of SupervisionExternal customers of Integrated Care Partners system based clinical positions requiring support of ICP Clinical teamWork where every moment mattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemDepartment DescriptionIntegrated Care Partners ICP is a physician led clinically integrated health care network whose mission is to assist our members in providing the highest quality care at the most reasonable cost for our patients in the current rapidly changing medical environmentPosition SummaryThe ICP Community Care Manager is a healthcare professional position working as a member of the ICP Community Care Management team The ICP Community Care Manager facilitates transitions as patients move from one level of care to another ensuring that uninterrupted quality care as well as providing ongoing education and diseased management for ICP attributed patients with chronic conditions They are responsible for providing support and performing duties in a manner that ensures effective and efficient customer service and patient careThis position is ideal for someone with a bachelorrsquos level social service or nursing education and healthcare professional background that is passionate about transforming healthcare and assisting patients in meeting their health goalsPosition ResponsibilitiesPerforms transition of care services for ICP attributed patients admitted to acute inpatient settingsParticipates in care planning family and discharge planning meetings throughout patientrsquos inpatients stay as appropriatePartners with inpatient care coordination team to address barriers to discharge and provides timely communication back to the patientrsquos primary care providerCollaborates other HHC system partners upon patients discharge form acute inpatient setting to the communityIdentifies resources within HHC system and larger community to address patient care needsProvide education for patients families community and other professionals regarding disease prevention impact of illness and advocacy for benefits and health maintenanceReports ToManager Care ManagementNature of SupervisionExternal customers of Integrated Care Partners system based clinical positions requiring support of ICP Clinical teamEducation Bachelorrsquos degree in Human Services Social Sciences or Nursing Masterrsquos degree in Social Work or Nursing is requiredLicensure Certification RegistrationMental Health First Aid CertifiedLanguage SkillsAble to read speak write English Language SkillsAbility to communicate in other languages highly desirableKnowledge Skills and Ability RequirementsAt least two years of experience working in a healthcare settingA passion for helping vulnerable populationsKnowledge of medical terminology as well as ACO and healthcare reform topicsWillingness to develop new skills and ability to receive feedbackPositive customer focused approachProven ability to work effectively independently as well as in a team environmentMust be comfortable and flexible with ambiguity and change processesExcellent written and verbal communication skillsStrong organization skills and attention to detailEstablishes and maintains effective work relationshipsDisplays courtesy and helpfulness when interacting with all internal and external customersProactively takes action to achieve goals beyond what is required or assignedAdheres to HIPPA requirementsAdheres to Hartford Healthcare policies and standards of service as well as those of practices being supportedPhysical abilities to include sitting and standing for prolonged periodsMust attend and pass examination for Mental Health First Aid Certification within days of hireWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducation Bachelorrsquos degree in Human Services Social Sciences or Nursing Masterrsquos degree in Social Work or Nursing is requiredLicensure Certification RegistrationMental Health First Aid CertifiedLanguage SkillsAble to read speak write English Language SkillsAbility to communicate in other languages highly desirableKnowledge Skills and Ability RequirementsAt least two years of experience working in a healthcare settingA passion for helping vulnerable populationsKnowledge of medical terminology as well as ACO and healthcare reform topicsWillingness to develop new skills and ability to receive feedbackPositive customer focused approachProven ability to work effectively independently as well as in a team environmentMust be comfortable and flexible with ambiguity and change processesExcellent written and verbal communication skillsStrong organization skills and attention to detailEstablishes and maintains effective work relationshipsDisplays courtesy and helpfulness when interacting with all internal and external customersProactively takes action to achieve goals beyond what is required or assignedAdheres to HIPPA requirementsAdheres to Hartford Healthcare policies and standards of service as well as those of practices being supportedPhysical abilities to include sitting and standing for prolonged periodsMust attend and pass examination for Mental Health First Aid Certification within days of hireWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment