People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives.  ~Tony Davis, President

Detailed Job Summary

·         Approach each interaction with guests with a positive and friendly attitude, ensuring excellent customer service throughout the entire dining experience.

·         Promptly and accurately deliver Room Service orders to the appropriate rooms, ensuring the food is presented beautifully and meets the guests' expectations.

·         Assist in garnishing and decorating dishes before serving guests, as well as performing tasks such as ladling soup, tossing salads, portioning pies and desserts, and brewing coffee, based on our hotel's specific practices and size.

·         Remain attentive and responsive to guests' needs during the delivery process, addressing any requests or concerns promptly and courteously.

·         Complete all assigned side work duties to support the smooth operation of the Room Service department, ensuring a well-organized and efficient workflow.

·         Report gratuities received following company guidelines and in compliance with federal regulations to maintain transparency and integrity.

·         Ensure compliance with any requirements set forth by the ABC board, adhering to alcohol service regulations when delivering alcoholic beverages to guests' rooms.

·         If the use of a golf cart is required for delivering room service orders, possess a valid driver's license and adhere to safe driving practices.

·         Be a team player and be willing to assist in other positions within the restaurant, such as hosting, food running, or buffet attending, when needed, to support the overall operation and foster a collaborative work environment.

Our Benefits Include:

Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
401K with Company Match
Employer Paid Life Insurance
Complimentary Employee Assistance Program
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program
PCH University & Professional Development Series
Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.