Location: Pensacola, FL-Hybrid-1 day onsite is required All Instructional Designer I expectations, plus: + Leads/manages complex and cross-functional projects with multiple deliverables and POCs with no or very minimal supervision; to include leading team meetings, updating leadership, documenting progress, developing and executing project plan, conducting postmortems, and meeting deadlines + Works well under pressure, in ambiguous situations, and with shifting priorities and dates; remains composed and can complete task on time and at a high quality; has the knowledge and experience to make sound and quick decisions that may impact the project or the client; is seen as a role model in this area + Conducts needs analysis on strategic and/or high profile projects, identifies the most effective instructional approach that meets client needs, develops complex training proposals, and can negotiate timelines and deliverables + Incorporates established design tools to ensure consistency in branding, standards, and aesthetics + Analyzes existing programs, striving for metrics to estimate return on training investment + Demonstrates strong expertise in the design and development of training and resource materials in a variety of formats and can pass on knowledge to newer teammates; no or very minimal rework is needed + Tests developed course content, training games, graphic designs and other technology driven products + Identifies organizational themes; conducts research for new programs; ensures new/existing content is aligned with the organization strategically and culturally + Collaborates with teammates in all locations to provide seamless service; ensure consistency in all content delivered by SMDLS + Comfortably and effectively facilitates meetings/discussions and conducts presentations for all levels of the organization, including leadership up to and including executives + Manages assigned projects including leading team meetings, updating leadership, documentation progress, developing and executing project plans, and meeting deadlines + Demonstrates forward thinking; drives implementation of new ideas and strategies in new and revised content + Anticipates areas of management concerns and needs via formal/informal avenues; identifies problems and potential solutions; communicates concerns and recommendations professionally to team and leadership + Builds strategic relationships across the organization; uses networks effectively + Constantly analyzes processes and methods and proposes new strategies to increase efficiency and quality, while still meeting the needs of the organization; takes initiative to implement + Proactively collaborates with ISD, vendors, and training community to ensure appropriate tools are acquired, upgraded, and maintained + Works on complex issues requiring in-depth knowledge of SMD objectives; participates in developing SMD Learning Solutions policies, standards, and processes + Looks for ways to develop self and teammates; shares ideas; researches methods and trends; makes an impact on the training community; is a resource and regarded as an SME in one or more areas of expertise + Mentors and guides teammates in a formal or informal capacity on a variety of skills; does not direct + Exhibits discretion in working on projects of a sensitive nature, including those that may be confidential + Champions changes and leadership decisions; helps teammates understand the why and reasoning for changes + Functions as a role model, handling multiple projects/tasks/assignments with comfort and composure + Acts as informal leader for specific site and entire team; represents team in challenging ideas or processes; understands when, how, and to whom ideas are challenged + Assists supervisor in a variety of areas as needed (planning, budgeting, etc.); acts as a back-up supervisor when needed (supervisor's absence) Qualifications – All required unless otherwise noted as desired + Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience + Ability to adapt to fluctuating work-flow + Ability to compile, organize and present information clearly and concisely + Experience in working and participating in cross-functional, multi-dimensional teams and projects + Significant experience in evaluating the effectiveness of courses and learning products and delivery methods + Significant experience in researching/writing course content and/or developing courses, demonstrations, graphic designs and other technology driven products + Advanced knowledge of instructional design to develop courses for products, processes and/or skills + Advanced knowledge of instructional theories, educational psychology, educational theory, tools and resources + Advanced organizational, planning and time management skills + Advanced research, analytical, and problem solving skills + Advanced skill capturing and translating processes and requirements into easily understood terms + Advanced skill in assessing departmental/branch training needs and researching topics for course development + Advanced skill in building strategic and execution-focused plans and alliances with partner leadership + Advanced skill interacting tactfully and effectively in difficult situations + Advanced skill to successfully influence, lead and/or guide others towards goals + Advanced verbal and written communication skills + Effective database and presentation software skills + Effective skill collaborating with various external and internal technical and/or functional contacts + Effective skill communicating with all levels within an organization + Effective skill guiding and training less experienced staff + Effective word processing and spreadsheet software skills + Desired - Significant experience in multi-media training + Desired - Advanced knowledge of Navy Federal products, services, programs, policies and procedures