Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

We are seeking an IT Help Desk technician for a 6 month contract (with option to hire full time/permanently after the 6 month contract duration) onsite/in the office in Golden, CO.  This role is eligible for a hybrid schedule; however, there will be onsite/ in the office requirements.  

 

In this role, you will provide the first level response to internal teams for IT Technical Support requests and will be responsible for the following: 

Creating new user accounts and disabling accountsIT asset management, equipment ordering and receiving and inventory management.Manage Help Desk tickets in a timely mannerRespond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolvedDocument customer interactions

QualificationsExperience working in a Help Desk environment is preferred Proficiency with Office 365Experience with Service Now or another ticketing systemExperience with creating new user accounts and disabling accountsIT asset management, equipment ordering and receiving and inventory management.Experience with Active Directory is nice to have Excellent communication skills over the phone, in person, with executives and users who are not versed in IT jargon and technology.Must have reliable transportation Motivated to learn and troubleshoot new devices and systems in a fast-moving IT environment

Additional Information

This 6-month contract role (with option to be hired on full time/permanently)role is located onsite/in the office in Golden, CO, and with the flexibility for a hybrid schedule.  This role will pay between $22-$32 per hour (depending on experience).