Title: IT Help Desk Technician Duration: 6+ Months Contract Location: Manhattan, NYC Rate: $OPEN Requirements 6+ Years Experience + Implemented processes and procedures + Manage targets and KPIs for Help desk + Setup, configured and on-going management of reports for Help desk. + Reports dashboard + Handling tickets and advanced customer queries + First point for escalations + Developing & troubleshooting. Layer 1-3 topologies Benefits Note: If interested please send your updated resume to shubhankar.madane@two95intl.com (ganesan.raju@two95intl.com) and include your salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.