JOB TITLE: Front End Manager DEPARTMENT: Front End PURPOSE: Provides prompt, efficient and friendly customer service. Responsible for attaining budgeted performance goals for the Front End. Responsible for front end conditions, customer satisfaction issues, refunds, cash handling, office accounting, and lottery sales. Regulates overall flow of front end. Monitors and enforces all Government and Company Policies. Supervises total store when needed. WORKING RELATIONSHIPS: Accountable and Reports to: Store Director; Assistant Store Director, Person In Charge PRIMARY JOB FUNCTIONS: * Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate's designated department or elsewhere in the store. * Genuinely thanks each customer and invites them back. * Assists customers by: (examples include) o escorting them to the products they're looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience. * Observes and coaches associates to ensure customer satisfaction and a pleasant work environment. * Directs and participates in all Front End activities including but not limited to checking, bagging, and service desk functions in order to maximize sales, earning, expense control, and customer satisfaction in the store. * Maintains Front End equipment to reduce unnecessary repair expense. * Ensures carryout service is provided when appropriate. * Writes, or oversees the writing of, the operational schedules for the front end checkers, bookroom associates and courtesy clerks. * Redeems promotional coupons, WIC checks, rain checks; receives cash, checks, EBT/EFT transactions, in-store charges; counts back change, issues receipts and Catalina coupons. * Assists courtesy clerks as needed by placing merchandise in bags in a neat, organized fashion. * Listens to customer questions and concerns and resolves problems as appropriate. * Understands and follows local, state and company policies on sales of tobacco, liquor and lottery tickets. * Ensures compliance with local, state and federal guidelines regarding WIC and food stamps (Link/EBT). * Required to know value, look-up numbers, department numbers, and features of items sold. * Understands shelf tags, knows location of merchandise in the store and also in the back room, and if available, takes customers to an item. * Perceives immediate surroundings for customer needs and problems for store safety and security. * Communicates clearly and distinctly on the intercom or telephone system. * Keeps register area and office clean and adheres to "5S" standards, ensures adequate supplies are ready and available, and helps maintain the store appearance. * May give refunds or exchanges to customers for returned merchandise. * Understands and practices proper sanitation procedures and ensures the work area is always clean. * Maintains strict adherence to department and company guidelines related to personal hygiene and dress. * Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store Updated 6/2011 guidelines. * Reports to work when scheduled and on time. * Protects associates and customers by removing potential hazards from the sales floor in a timely manner.