The Key Carrier directs the front-end staff and operation in the absence of the Assistant Center Store Manager.  This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions. The Key Carrier supervises and trains Front-End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors.  This position ensures all Front-end and department standards are met during assigned shift.  The Key Carrier performs store balancing function.

Key Responsibilities and Accountabilities: 

•         Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service 

•         Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three’s A Crowd, etc.)

•         Directly lead Clerks and Clerk Helpers with focus on accountability and achieving high level of business performance assigned area

•         Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)

•         Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store

•         Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)

•         Monitor customer experience on front-end

•         Occasionally maintain total store operations in absence of store management

•         Perform other duties as assigned