The Kitchen Customer Service Representative is responsible for communicating with customers and leads to identify and understand their product or service needs; identifies and suggests products and services that meet those needs. Supervisory Responsibilities: • None. Duties/Responsibilities: • Builds and maintains a network of sources from which to identify new sales leads. • Updates CRM system by entering prospect and customer information and documents all relevant interactions including follow-ups. • Proactively leads showroom tours with prospective clients. • Demonstrates the functions and utility of products or services to customers based on their specific needs. • Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest. • Prepares sketches or other visual aids to demonstrate preliminary designs to clients when necessary. • Consult with clients to select materials and furnishings. • Uses design applications to prepare and illustrate final plans when necessary. • Determines timelines and project costs and presents accurate estimates to clients. • Introducing the orders in the system, obtaining the client’s approval, and collecting deposits. • Orders or obtains necessary materials, adhering to project and budget specifications. • Follows up on claims for those orders already delivered which presented issues in coordination with the quality department. • Ensures customer satisfaction through ongoing communication and relationship Management; resolves any issues that may arise post-sale. • Supports Customer Service team. • Maintains current knowledge of trends and materials, techniques, and other developments in company products. • Performs other related duties as assigned. Required Skills/Abilities: • Detail-oriented with excellent problem-solving and organizational skills. • Strong visual design skills including proportion and aesthetics. • Excellent verbal and written communication skills. • Ability to use 2020 design software when needed. • Proficient in Microsoft Office Suite or related software. • Basic understanding of building codes and inspection regulations related to interiors. • Must be fluent in English and Spanish and/ or Portuguese. Education and Experience: • Associate degree in interior design or related field required; coursework in computer-aided design (CAD) is highly preferred. • At least one year of related experience is required. Physical Requirements: • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift to 15 pounds at times.