Why Lytx:

We are looking for a Knowledge Centered Support Program Manager to join our team! In this role, you'll be play a meaningful role in the global support organization by developing and implementing KCS (Knowledge Centered Support) standard processes. You'll be instrumental in improving both internal and external value creation. If you are enthusiastic about promoting knowledge, sharing best practices, and driving business transformation, we strongly encourage you to apply!

You'll get to:

Be the guide in how we deploy Knowledge-Centered Support (KCS) principles to improve operational efficiency, self-service success, and organizational learning and improvement

Lead the development and implementation of knowledge centered services, including program strategy, goals, roles, processes, and systems that deliver measurable results

Enable continuous integration of knowledge management practices into business operations, utilizing KCS principles to ensure content quality is outstanding and time to publication goals are met

Define Key Performance Indicators (KPIs) and generate reports to measure the efficiency of knowledge management initiatives – along with content health indicators

Facilitate knowledge creation through workshops, interviews, and collaboration platforms

Manage tools, metrics and reporting needed for global program oversight and governance

Collaborate effectively with key stakeholders and subject matter experts to understand the needs of our customers and employees and drive continuous improvement to business outcomes.

Work globally with our thought partners to champion a culture of knowledge sharing, teamwork, and trust

Other duties as assigned

What you'll need:

KCS certification preferred

2-4 years proven experience with applying and implementing KCS principles and practices within a support organization

Demonstrated ability to influence and implement KCS standard processes, while providing thought leadership to the support organization

Highly effective in analyzing metrics and KPIs to draw strategic, actionable recommendations

Excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help deliver business results

A demonstrated ability to adapt to innovative technologies and learn quickly, familiarity with emerging technology trends.

Excellent team player, able to work with virtual and global cross-functional teams.

Benefits:

Medical, dental and vision insurance Health Savings AccountFlexible Spending AccountsTelehealth401(k) and 401(k) matchLife and AD&D insuranceShort-Term and Long-Term DisabilityFTO or PTOEmployee Well-Being program11 paid holidays plus 1 inclusive holiday per yearVolunteer Time OffEmployee Referral programEducation Reimbursement ProgramEmployee Recognition and Appreciation programAdditional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for an incentive compensation plan.  The expected hiring salary for this position is:

$78,500.00 - $99,500.00

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways.

Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.