**Job Overview** **Overview** In addition to their standard duties as a On Call Systems Specialist, the team lead is responsible for providing daily work direction to staff to achieve department and organizational objectives. Will reinforce and provide clarification of leadership expectations. The team lead has a high level of technical expertise and displays role model competency in behaviors, knowledge, communication ability and creating exceptional customer experiences while acting as the primary peer resource. In addition the team lead promotes, supports and participates in process improvement, quality initiatives, and innovation as well as actively supporting an environment of collaborative teamwork and accountability to Fairview behaviors and values. **Responsibilities** + Supporting the roles and responsibilities of its respective Customer Solutions Center team. + Providing daily direction, instruction and guidance to agents. + Assisting in daily and monthly performance reporting. + Assisting in the coordination of new agent recruitment/training/onboarding as well as ongoing learning/coaching. + Serving as the team subject matter expert for problem-solving. + Assisting in the development of efficient work standards. + Receiving requests for information. + Ensuring that knowledge resources are updated in a timely manner. + All other agent team functions and expectations. **Required Qualifications** + High School Diploma or GED + 1 year in related field + Excellent public relations and computer skills. + Ability to multi-task **Preferred Qualifications** + Post Secondary Education + 2 years of customer service; + 2 years of healthcare experience **Benefit Overview** Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract **Compensation Disclaimer** An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. **EEO Statement** EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status