Summary

This position provides licensed administrative support to Lakeview Financial Group. This position serves as a resource to Financial Advisors and client/members in handling, researching and communicating inquiries regarding their accounts and supports the daily operations of the practice, including, but not limited to: answering the phones, meeting/greeting members, handling/distributing postal mail and practice email, ordering supplies, utilizing Thrivent Financial computer systems and programs in support of client relations, supports securities and insurance related tasks and other administrative tasks as assigned. The Licensed Client Service Administrator reports to and is employed by Lakeview Financial Group.

Compensation is $20-24/hr depending upon experience.

Job Description

Position Roles/Responsibilities/Accountabilities

Handles incoming telephone calls to Lakeview Financial Group and responds to requests for informationResearches inquiries regarding client accountsProvides fund values and answers other securities (including, if appropriately licensed, variable insurance and annuities) product-related questions and/or questions related to investment advisory servicesPerforms routine administrative duties such as maintaining office supplies and processing mailPrepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine natureSupports projects, administration of various programs, and processing functions as neededDrives client/member facing activity in the practice by scheduling meetings with client/members on behalf of the practice’s Financial AdvisorsUpdates the contact management system with client/member contact and preference informationAssists Financial Advisors in the preparation and follow up for the client/member meetingsCollaborates with financial associates to assist client with product changesParticipates and drives marketing services including direct-mail, fraternal activities, seminars, meetingsVerbal or written communications with prospective or existing customers regarding financial mattersConducting substantive research or information gathering that will be used with making securities product recommendations or providing investment advice (e.g. conducting due diligence, etc)Obtaining customer financial informationAccepting and/or entering securities trade orders from customers, including unsolicited trade ordersExplain, discuss, or interpret insurance coverage; analyze exposures or contractsIndicate to customer that requested coverage is or will be bound or issuedIssue certificates of insurance, endorsements, binders, commitments, or insurance contractsSupport questions and transactions with variable insurance and annuities products, if appropriately licensedAdditional responsibilities may be assigned in accordance with licensure and business needs

Position Qualifications

Previous administrative/secretarial experience desiredMust be securities registered (series 7 & 66 or 6 & 63).Must be insurance licensed/appointedMust be securities registered and insurance licensed/appointed in all states in which they are performing activities requiring licensing and registration.Must be willing to complete the appropriate Long Term Care training required in the states in which support work would be conducted.If work on variable insurance or annuities is conducted, must be appropriately licensed/appointed and registered for variable products.Demonstrated customer service orientation/experience, 2+ years preferredStrong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learnAbility to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptionsAbility to maintain integrity of sensitive/confidential informationBasic understanding of Lakeview Financial Group, our products and services, and Thrivent Financial

Competencies

Planning/OrganizingCustomer FocusCommunicationInterpersonal SkillsTeamwork and CollaborationAdaptability/Flexibility

External/Internal Dependencies

Must be able to work with all roles of the Lakeview Financial GroupMust be able to represent the organization in work with external clientsMust be able to cultivate and maintain relationships with outside organizations

As part of Lakeview Financial Group's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with securities registrations are subject to TIMI’s Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.