**Overview:** Acts in a liaison capacity for mortgage originators and customers providing follow-up and resolution to questions and concerns. Provide general sales, marketing and operational support for assigned mortgage originator. Adhere to the requirements of federal registration under the SAFE Act. **Primary Responsibilities:** + Assist Loan Officer in developing and managing a referral source, prospect and customer base. + Assist Loan Officer in developing and implementing marketing/sales support programs to develop new business. + Interact with customers to complete the application process, ensure all necessary supporting loan documentation is obtained and accurate. + Provide follow-up on loan conditions as required by commitment letter. + Interact with Production department personnel (processors, underwriters, closers) to ensure loan application file is complete, loan documentation is satisfactory, conditions are met and loan can close within required time frames. + Serve as communication liaison between customer, M&T Corporation and loan officer. Initiating and answering calls to/from customers as required in a prompt, courteous and professional manner. + Maintain and organize current and required loan documents for all loan programs as needed. + Take loan applications as necessary and input loan data into processing system via laptop. + Assist Loan Officer in providing required reporting as needed. + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Responsible for meeting and maintaining registration requirements under the Federal SAFE Act. + Complete other related duties as assigned. **Scope of Responsibilities:** Incumbent works under general supervision. In many cases, incumbent will be the point of contact for customer to complete application process and for follow-up for outstanding items needed to provide a complete loan application for processing. Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. Answer customer phone calls in courteous and professional manner. **Supervisory/Managerial Responsibilities:** Not Applicable. **Education and Experience Required:** High school diploma (or equivalent) or equivalent work experience. Knowledge of Secondary Marketing requirements. Knowledge of FHA/VA regulations. Knowledge of Bank products and services. Strong organizational skills with ability to manage multiple priorities. Excellent verbal and written communications skills. Flexible to travel within region and work overtime and/or flexible schedule as needed. **Education and Experience Preferred:** Prior mortgage experience. Knowledge of software utilized by department. Knowledge of Bank products and services. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Ballston Lake, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.