We’re looking for motivated, engaged people to help make everyone’s journeys better.

A Customer Service Assistant (CSA) is responsible for loading equipment onto trucks, guiding the Customer Service Representative (CSR) to aircraft, and moving equipment from the truck to the aircraft galley. 

Main Duties and Responsibilities:

Assists Customer Service Representative (CSR) in catering aircraftGuides Customer Service Representative (CSR) to aircraft safely and accuratelyQuality checks on all assigned flightsAdds or subtract meals for assigned flightsAll activities must be accomplished according to customer guidelines and while adhering to safety regulationsFollows directionsWorks as a member of a teamMay be required to complete pre-trip truck inspection as directedAdditional duties may be assigned as deemed necessary by management

Qualifications

Education:

High School Diploma or GED preferred

Work Experience:

Up to one-year experience preferred

Technical Skills: (Certification, Licenses and Registration)

Current U.S. driver's license

Language / Communication Skills:

Must be able to read and write to complete required formsCommunicate effectively with supervisors and co-workers

Requirements of the Job:

Work assigned schedule which may vary and could include weekends and holidaysWorks overtime when requiredArrives to work on-timeMust comply with Company PoliciesCompletes paperwork and related administrative dutiesMust be 18 years of age

Work Environment

Will be exposed to extreme temperature changes and noiseMajority of duties performed outside in all weather conditionsMust be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds frequently during shiftRegularly stands, bends, lifts, and moves intermittently during shifts of 8+ hoursMust be able to work at heights up to 25 feet or more depending upon aircraft

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with integrityWe communicate and keep each other informedWe put our heads together to problem solve and deliver excellence as a teamWe have passion for our work and we pay attention to the little detailsWe foster an environment of accountability, take responsibility for our actions and learn from our mistakesWe do what we say we will do, when we say we are going to do itWe care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!