The Doubletree Hilton Chicago-Magnificent Mile is looking for a Seasonal Full Time Made Market Attendant to join their dynamic team!
\n\n
APPLY NOW! - A Hilton recruiter will reach out to you
\nPOSITION PURPOSE:
\n\n
The Made Market Attendant is responsible for serving all products with friendly, individualized attention towards each customer. He or she is also responsible for educating customers about our premium coffees and teas. The Made Market Attendant will fulfill any other duties the Store Manager, Assistant Manager or Shift Supervisor assigns and will represent The Made Market in a professional manner.
\n\n
WHAT WILL I BE DOING:
\n\nSales/Customer Service\n\n\n\nPassionate ambassador of coffee & service.\n\nSells and serves products to customers in a courteous and friendly manner.
\n\n\nActively greets every guest upon entering the store.
\n\n\nAnticipates customer needs to ensure guest satisfaction.
\n\n\nPractices proper food and drink handling procedures.
\n\n\nAdheres to cashing handling procedures.
\n\n\nWorks at a fast pace keeping the established drink guidelines.
\n\n\nSafely handles all hot and cold drinks during drink preparation.
\n\n\nVerbally receives and calls back customer orders in a friendly manner.
\n\n\nReports all customer complaints to manager on duty.
\n\n\nResponds pro-actively to prevent customer service situations.
\n\n\nAccurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
\n\n\nAnswers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders.
\n\n\nAnswers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner.
\n\n\nSells and serves baked goods and miscellaneous food and beverage items to customers.
\n\n\nMaintains efficient, friendly service standards.
\n\n\nAbility to effectively deal and resolve conflict situations
\n\n\nDelivers quality products to the guest in a friendly and professional manner and in accordance with hotel standards
\n\n
Made Market Operations
\n\nMaintains acceptable amounts of coffee product and supplies for the bar.Performs and oversees opening and closing duties. Ensures that all the products and supplies on the shelves are fully stocked\n\n
Ensures buss runs are done according to company standards
\n\n\nReports potential safety hazards to the Manager(s).
\n\n\nReports all employee accidents to the Manager(s) and contacts security to report accident.
\n\n\nReports all Lost & Found items to Security
\n\n\nInforms the Manager(s) of any operational inconsistencies.
\n\n\nRestocks and organizes shelves and displays when necessary.
\n\n\nRoutinely cleans the bar area, tables, floor, windows and grinders, take out trash, etc.
\n\n\nRoutinely washes dishes and other cooking utensils. Restocks all clean small wares.
\n\n\nRoutinely mops the floor and/or ensures that floor is cleaned regularly
\n\n\nSet up order bags including all items needed (beverages, soup, condiments, pre-packed items, etc.), except items being cooked a la minute and coming from the kitchen.
\n\n\nRetrieving food from the kitchen once ready
\n\n\nCheck orders for accuracy before delivery
\n\n\nDelivering orders to rooms or to guests that pick up
\n\n\nAttending to the tables adjacent the Made Market / Hothouse & Lobby areas where guest may consume by bussing tables, etc.
\n\n\nDelivering amenities (when needed)
\n\n\nPicking up amenity supplies after use from guestrooms (as needed)
\n\n\n\n\n
\n
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\nIn addition, we look for the demonstration of the following key attributes:
\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\nWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
\nWhat are the benefits of working for Hilton?
\nHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
\n\nGo Hilton travel program: 100 nights of discounted travel\nAccess to your pay when you need it through DailyPay\nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!\nMaternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members,including partners and adoptive parents\nDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild
Education, including: college degrees and professional certifications\nFlexible shifts and days off\nComprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
Mental health resources including free counseling through our Employee Assistance Program\nBest-in-Class Paid Time Off (PTO)\n401K plan and company match to help save for your retirement\n\n
**Available benefits may vary depending upon property-specific terms and conditions of employment**