**Overview** Oversees national and regional enterprise accounts. Performs operational needs analysis,monitors and refines systems and procedures, and delivers metrics and measurements to management and the client for continuous improvement. **Responsibilities** + Oversees responsibility for National and Regional Enterprise Account(s) + Directs activities of Site Managers and Area Managers of specific Account + Monitors operations for efficiency and quality of service + Liaison with all regional operations areas + Manages to regional budgetary guidelines + Monitors operating unit activities to ensure compliance with CBPS and client policies, as well as contract requirements + Assists in renegotiating unit contracts + Establishes productivity guidelines + Coordinates placement and assignment of personnel throughout division + Assists in develops financial and budgetary forecasts for each unit + Monitors financial performance including billing and receivable procedures + Liaison with all CBPS staff functions on activities relating to own operating units + Maintains working relationship with representative including identifying needs analysis, handling criticism & informing of progress + Audits Site Manager and Area Manager’s administration of CBPS personnel policies and actions to ensure fair and equitable treatment of all employees + Plans for development of unit employees at managerial and non-managerial levels Plans for staffing and implementation of new accounts and services **Qualifications** + Bachelor’s degree required or equivalent work experience + Minimum 10 years previous related operations experience setting and experience in the reprographic/mail industry + Identify operations metrics and measurements, including productivity capacity models, performance measurements, and service standards + Develops and manages relationships with clients on a day-to-day basis as it relates to the delivery of operations, management, data, or statistical services and products; + Seeks out and address client issues to prevent service level deficiencies + Advanced knowledge of mail, copy, fax and binding machinery + As required by account contract, knowledge of industry trends and technological changes + Advanced knowledge of Windows 95/98, MS Word, Excel and PowerPoint + Floor plan and Organization Chart creation ability a plus + Communicate effectively with diverse groups and clients + Manage complex projects that impact operations effectively, within time and budgetary constraints + Ability to work varied extended hours + Advanced ability to execute and deliver the highest quality and production + Advanced ability to motivate, manage, mentor and train staff + Advanced organizational, administrative, record keeping and time management skills + Creative strategic thinking and performance + Excellent presentation and interpersonal skills + Excellent written and oral communication skills + In-depth knowledge of current industry standards in three or more of the following: mail, copy, fax, records, messenger, reception, housekeeping and related services + Strong team approach to business + Expert in customer service skills, professional attitude and appearance **PHYSICAL DEMANDS** + 35% Travel required + Occasionally lifting and/or moving of up to 10 lbs. **What We Offer:** + An opportunity to join an established team and be part of a successful and proven global organization! + A competitive compensation program! + Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match! + Employee discounts on Canon products & vendor discount programs for employees! + World-Class Training & Career Development Programs! **Job Locations** _US-IL-CHICAGO_ **Posted Date** _2 weeks ago_ _(5/7/2024 7:44 AM)_ **_Requisition ID_** _2024-17864_ **_\# of Openings_** _1_ **_Category (Portal Searching)_** _Administrative/Clerical_ **_Position Type (Portal Searching)_** _Regular Full-Time_