POSITION SUMMARY:

The primary purpose of this role is to provide leadership and direction to members of the billing office staff.  This position will manage the day-to-day responsibility of the billing office.  This position will utilize ECHN's core values in leading staff. 

 

EDUCATION/CERTIFICATION

Must have a bachelor’s degree in business, finance, healthcare administration or a related field, or 8 years' experience in Hospital Patient Financial Services.

 

EXPERIENCE

5 plus years of supervisory/leadership experience 2 plus years of medical business office or hospital experience Working knowledge of billing requirements and regulations, including Medicare and Medicaid.

 

COMPETENCIES

Builds and maintains good working relationships, working collaboratively to do what is best for staff and patients. Complies with all applicable laws, regulations, and standards of the ECHN Corporate Compliance Code of Conduct Demonstrates ability to make decisions, displaying initiative and awareness of what needs to be done to meet stated goals. Shares the vision to support and achieve the goals of ECHN. Proactively assesses problems and finds creative solutions that support the operational goals of Patient Financial Services Provides consistent leadership to team members using the ECHN Core Values in all daily interactions. Intermediate ability to use Microsoft Office, including Word, Excel, and Outlook. Knowledge of billing requirements and regulations Fundamental knowledge and understanding of a billing system – Meditech experience is a plus.

 

ESSENTIAL DUTIES and RESPONSIBILITIES:

Oversee the daily operational functions of Patient Financial Services.  Develop a consistent process to be used by team members to ensure goals are achieved. Manages the Accounts Receivable, reviews denied claims and assists AR team to follow up with denied and rejected claims to ensure accurate payments. Manage and develop standard work team, including training, orientation and coaching to achieve operational and service objectives. Manage the daily function of the department and ensure accounts are processed through the revenue cycle and paid appropriately. Manage operational performance to ensure effective operations while delivering quality service. Manages Self-Pay and Agency Collections and serves as facilitator. Coordinate process development in payment posting, refund, customer services, collection and claims processing areas. Work with staff to address patient/family member concerns and needs.  Take appropriate action to ensure resolution.