Manager Ambulatory Clinical Operations

Job Code: MG1134

 ABOUT US

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.

 JOB TYPE

Classification: Exempt

Supervises Positions: Yes

 JOB SUMMARY

The Manager Ambulatory Clinical Operations is responsible for the coordination and management of clinical operations within UVA Community Health Medical Group (UVACH MG). This individual provides clinical supervision and is responsible for ensuring standardization and alignment of clinical processes and care delivery across the UVACH MG clinics. The Manager Ambulatory Clinical Operations will have a strong presence in the clinics providing direct clinical support to clinic leadership, providers, and front-line clinical staff. The Manager Ambulatory Clinical Operations reports to the UVACH Medical Group Director of Nursing and Quality. 

Key Responsibilities:

All responsibilities are fulfilled consistent with the mission, vision, and values of UVA Health:

Facilitate change and participate in project management and strategic planning activities within Ambulatory Operations to enhance the UVA Health strategic plan. Coordinate clinical operation activities of the Medical Group, to include float pool clinical staffing, orientation, onboarding, and clinical education and training activities.  Implement staffing models per industry standards. Foster a culture of collaboration and shared decision-making among clinical staff, providers, leaders, and other healthcare professionals, encouraging active participation in decision-making processes and quality improvement initiatives. Provide guidance and support to clinical staff including opportunities for continuing education, certification, and career advancement within the organization. Promote Professional Shared Governance activities, evidence-based practices, and patient care delivery. Monitor key performance indicators related to clinical practice, patient outcomes, and staff satisfaction, utilizing data to identify areas for improvement and implement strategies to enhance overall performance. In collaboration with the Director of Nursing and Quality, design, implement, and monitor compliance of the role specific clinical skills competency oversight program.  Serve as a clinical liaison between frontline team members and clinic leadership Facilitate open and transparent communication channels ensuring that information is effectively disseminated, feedback is solicited and addressed, and concerns are resolved in a timely manner. Stay current on best practices and trends in ambulatory care and healthcare management. Maintains clinical competency to provide patient care as needed.  Support Clinic Leaders with hiring, training, and performance evaluations of all clinical staff. 

Analysis: Analyzes processes and creates deliverables to provide information and recommendations for improvements. 

Breaks down problems and issues into sub-components and assesses the costs, benefits, and risks of various options.   Is able to select and recommend the best solution based on a thorough examination of all considerations.   Is able to explain and justify actions in a systematic and logical fashion. 

Communication: Shares and receives information using clear oral, written, and interpersonal communication skills. 

Demonstrates effective written and oral communication skills.  Actively listens, provides constructive feedback, and demonstrates respect for differing views.  Tailors communications to diverse audiences. 

Quality Improvement: Demonstrates involvement in the unit’s annual and/or periodic assessment efforts, including efforts to improve the quality services. 

Understands the value of innovation and quality improvement.  Improves processes and practices by identifying inefficiencies and redundancies.  Demonstrates efficiency and quality in one’s own work. 

Customer Service: Builds relationships and maintains strategic partnerships with key internal and external stakeholders.  

Understands the importance of quality service.  Is able to adjust and adapt service delivery to diverse customer needs and sensitivities.  Frequently suggests and implements changes to improve the quality of service. 

Financial Management: Manages tasks and resources within the department to achieve quality and meet budget requirements. 

Ensures that financial and material resources are used effectively and efficiently.   Leverages resources to maximize utility and return on investment (ROI).  Implements measures to minimize theft, damage, or equipment breakdown. 

The incumbent may be asked to perform additional duties as assigned.

 

QUALIFICATIONS

Education: 4 Year/Bachelor’s Degree in Nursing required. 

Experience: Minimum of 5 years of clinical RN experience required. 4 years of supervisory experience required.

Refer to the Life Support Training Policy for additional details.

Licensure: Current RN licensure in applicable state required. 

Additional Skills/Requirements Required: Understands and applies: current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes; teambuilding, conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation, delegation and communication skills; customer needs and expectations and knowledge for improvement to exceed customer expectations; principles of change management

Additional Skills/Requirements Preferred: Certification in area of practice 

PHYSICAL DEMANDS

Physical Demand Code: 3A, Administration

Work Function/Activity: Sedentary to Light Physical Demand

The job requires frequent sitting, standing, walking, and bending/stooping. Frequent repetitive body movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper.

 

OTHER

May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes On call responsibilities as directed: Yes Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes