Nottingham, MD, 21236, USA
103 days ago
Manager Field Technical Service
- Oversee and maintain team of top-performing Field Service Engineers.- Work directly with Global Services Leadership on operational strategy as related to performance and goals.- Primary focus is on service metrics to include localized escalation, engineer technical mentoring and daily activities such as PM’s, MODs and balancing workload- Support dispatchers in scheduling Field Service Engineers for appropriate jobs according to vicinity and skillset.- Regularly visit jobsites for quality control, coaching and training purposes.- Regularly visit clients and customers to maintain network and relationships.- Responsible for expanding network and developing new relationships for new opportunities.- Technical support for all Field Service Engineers.- Review Field Service Engineers service records to make sure that all work is being done to code and correctly.- Define needs of BCI personnel with regard to training and developmental needs; establishes goals to meet objectives- Act as the primary connection between the office staff and the field, answer any technical questions either may have.- Advise Global Service Leadership on growth opportunities.- Identify and eliminate risks.- Assure that communications from the office reach the field in a timely and efficient manager.- Responsible for the implementation of and adherence to corporate processes and procedures.- Maintain controls over materials purchased to stock Field Service Engineers’ car.- Regularly assess skillsets and provide evaluations, and coaching.- Identify and replace non-performers.- Conduct interviews with new Field Service Engineers and assess their skills to see if they meet company standards.- Current, clean driver’s license - Strong computer skills including Microsoft Office and industry specific applications - Ability to communicate effectively with team members, management, and customers - Ability to work independently, with minimal direct supervision - Demonstrated commitment to safety - Demonstrated track record of reliability, punctuality, and productivity - Ability to lead a team - Ability to adapt and comply with Company/Client requirements - Ability to work in a rapidly changing, multi-cultural environment - Has a desire to learn and develop within the role- Bachelor’s degree with 9 plus years or Master’s degree with 7 plus yearsDiversity & InclusionAt Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
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