Manage the global service activities for Gleason Metrology Systems and provide focal point for after sales activities, driving sustainable growth of related revenue streams. Maintain the technical skills and personnel to support the customer base for calibrations, repairs, training, parts, and technical support. Provide formal Voice of Customer (VOC) feedback back through the new product development process and quality systems teams. II. Key Responsibilities + Manage personnel/activities of the service department + Resolve customer conflicts/issues. + Establish processes/procedures for the effective performance of the field service activities + Plan and coordinate training of subordinates, both domestic and global to ensure effective and efficient service of Gleason Metrology products. + Manage the inventory levels for service parts to facilitate inventory turnover balanced with superior On-Time Delivery performance. + Create new product/services within the technical support arena. + Support the Strategy Deployment initiatives as generated from strategic planning. + Oversee/enter the billing information to generate revenue. + Integrate, manage and monitor progress of Gleason corporate quality initiatives into GMS Field Service culture 3 – 5 years managing a field service organization for a technical product (CMM exposure preferred). Hands on experience and/or strong knowledge of calibration, servicing, & warranty activities associated with technical product Bachelor’s Degree in Business or a related technical discipline with relevant business management experience. Gleason is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws. Job Details Job Family GMS Job Function Indirect Pay Type Salary