Member Service Follow the three steps of service Greet all members & their guests use their name and wish them a good workout Exceed expectations and suggestive sell With a smile, wish them well as they exit the club Check Ins:
Check in all members and guests in accordance with company procedures Ensure all members are participating in services and programs according to their level of membership Facilitate any messages on club software at member check-in Observes ABC screen to book kick-offs Identify opportunities where you can promote higher level memberships and programming Facilitate all member requests or forward to a manager, assistant manager or manager on duty Get feedback on group fitness classes and programs we have running and provide to management Calls members as prescribed in the Club Management System to ensure member satisfaction and usage. Runs low usage reports, new member calls and birthday calls for the purpose of generating kickoff, referrals and fostering member usage to avoid cancellations. Handle all cancellations requests and propose lifeline and alumni programs (saves) Guests Greet guests promptly and courteously Communicate special events to members and guests Explain membership options to guests and ask them if they would like to enroll Ensure all first time guests are taken through a tour Follow up with all guests Desk Duties Serve as a mentor and teacher to the Member Service Reps as it relates to them achieving benchmarks Assist with Managing the Member Service Reps (scheduling, compliance, training) Answer phones in courteous, helpful, professional manner Master the use of the CMS system Maintain professional disposition at all times Schedule member services: tanning, etc. Facilitate payment of member services in accordance with company procedures Know club facility, services, programs and schedules Maintain a clean and organized work area Assist in all projects as delegated by club management Follow all policies and procedures in the Employee Handbook Take the initiative to learn opening and closing duties
Compensation: $15.00 - $16.50 per hour
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.