This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Service Operation Management

Achieving customer satisfaction goals by cultivating a customer orientated and focused

service practices across countries

Continuous improvement in operation effectiveness including driving cost saving initiativesMaking sure all Field Actions/product recalls, defects are replaced timely and recall protocols areexecuted and reportedIf necessary, to function as site supervisor/PM for major projectsAnalyze and prepare reports on monthly, quarterly, annual basis for the ASIA service operations

Service Escalations Management

Work closely with country leads on proactive escalations supportWork with SME (Subject Matter Experts) by BU to examine and assist in escalations trending, analysis to improve on technical supportWork on SFDC for effective escalation management and resolutions

Spare parts strategy and Operations

Work with Global Spare parts team to collaborate on spare parts strategy & framework for AsiaDetermine right strategy by aligning with local stakeholders, supply chain & leadership by countryEnsure spare parts are managed to maximum customer satisfactionWork closely with distributors, where applicable, to have optimum spare parts inventory for end customers, reducing Turn Around & repair timesEvaluate and work with country leads on old inventory including discard & sales to distributors

Repair Operation Management

Assist in Managing repair operations across depots located in SE AsiaDrive standardization of processes to achieve KPI are met for local operationsWork with country leads inventory levels are at optimum levels to ensure ontime deliveryWork with country leads to ensure field actions are executed on timeDetermine right strategy across repair centers for harmonizationDevelop & Execute repair strategy for New productsEnable standardization of processes across depots in SE Asia.

Distributors Management

Work closely with country leads on managing distributors and driving channel excellenceWork with SME to assist in training framework & execution, timely completion of trainings from service compliance perspective.Ensure right business model for key countries, e.g. direct or indirect or hybrid service modelsIn cooperation with Service Leads work on onboarding, off boarding distributors & Third party service providers. This includes working on service agreements, SLA & Scope of works, capability assessments.Work closely with Third party service providers to ensure they meet Quality Standards, KPI & SLA provided by Baxter

Managing Team

Developing talents in the service teamRecruiting talents to continue driving growth in serviceCoaching and provide support to individualsEnsure all existing and new sales/distributors are adequately trained

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.