Description 3 Days Hybrid from any of our locations in RI, or MA (multiple locations - Medford, Westwood) Role is not relocation eligible. Manager Cyber Defense Ops Description The Cyber Operations Support Manager reports to the Sr Manager, Cyber Defense of the Cyber Threat Detection (CTD) team. This role works closely with the Cyber Threat Intelligence (CTI), Cyber Attack Surface Management (CASM), and Cyber Detection Engineering (CDE) teams to support and enhance the organization’s cybersecurity operations. This position plays a critical role in driving team metrics, enhancing documentation, developing career pathways, and leading continuous improvement initiatives. Responsibilities: The individual would be responsible for (but not limited to): + Provide strategic direction and mentorship to the Cyber Operations Support team, fostering collaboration and enhancing security operations functions across CS&R. + Design and implement career development programs to retain and grow cybersecurity talent while ensuring operational excellence. + Develop and execute continuous improvement processes and communication strategies for timely and efficient incident responses, both internally and externally. + Identify, recommend, and implement innovative improvement to security services and applications. + Act as a mentor to cross-functional cyber security operations teams, empowering them to achieve operational objectives. + Partner with stakeholders to identify necessary technologies, processes, and systems to protect the bank’s data, customers’ data, and infrastructure. + Collaborate with other CS&R teams to analyze and prioritize deployment, implementation, operation, and maintenance of security controls. + Help develop meaningful metrics to reflect the true posture of the environment allowing the organization to make educated decisions based on risk. Qualifications Experience and Skills: + 10-15 years’ experience in the cyber security industry with expertise in cyber security operations, systems compliance, network operations, and operational support. + 6+ plus, years of leadership and management experience in cybersecurity roles. + Strong experience in securing IT systems, authentication, and system management. + Demonstrated ability to design, build, and manage Security Operations Center (SOCs). + Proven leadership and mentorship skills with the ability to guide and inspire others. + Analytical problem-solving skills with a focus on decision-making and stakeholder communication. + Excellent organizational and time management skills, with the ability to prioritize effectively under deadlines. Preferred Skills/Experience: + Expertise in deploying and managing security controls or related solutions. + Strong verbal and written communication, presentation, and interpersonal skills. + Collaborative mindset with the ability to influence diverse teams. + Experience designing and documenting security processes to optimize operational workflows. Education, Certifications and/or Other Professional Credentials: + Bachelor’s Degree (Security / IT Related) or equivalent combination of experience + A combination of relevant industry certifications including, but not limited to CISSP, ITIL Foundations, CEH, CISM, CISA, etc. Hours & Work Schedule Hours per Week: 40 Hrs. (5 days per week) Work Schedule: 9:00AM – 5:00PM Location: Citizens Bank Johnston Campus (Hybrid) Pay Transparency The salary range for this position is $ 122,400 - $ 183,600 .per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 05/05/2025