MOBILE CUSTOMER SERVICE REPRESENTATIVE $20/hr Start Date: June 3rd, 2024 Training Shift: Sunday - Thursday, ending no later than 9:00PM Production Shift: Mid-shifts ending no later than 9:00PM, weekend availability is required. JOB SUMMARY The Spectrum Mobile Representative provides basic customer support related to Spectrum Mobile Services. The successful Spectrum Mobile Representative will have an in-depth knowledge of the Company’s Mobile offerings and technical requirements. The Spectrum Mobile Representative will provide technical support in a manner consistent with Charter’s policies, procedures and quality standards. Works under general supervision. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Responsible for providing quality service to customers via phone in maintenance, problem solving, enhancement, and troubleshooting. Handles full service Spectrum mobile related repairs by troubleshooting with customers to resolve difficult issue with devices and mobile phone services utilizing all available diagnostic tools and resources. Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency. Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures. Manage customer interactions professionally and efficiently. Remain current and knowledgeable on every aspect of supported product. Accurately document customer account records based on actions taken. Fulfill work schedules as required. Ability to perform other duties and/or projects as assigned. REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Works various schedules including holidays Required Education High school diploma or equivalent PREFERRED QUALIFICATIONS Preferred Related Work Experience and Number of Years Previous customer service representative experience 1 + Experience working in cable operations, mobile, or telecommunications call center WORKING CONDITIONS Normal office conditions PHYSICAL AND MENTAL REQUIREMENTS Physical Requirements N/A Mental Requirements Proven verbal and written communication skills Complex problem solving skills Proven follow-up skills, accuracy and attention to detail Proven customer service skills, including positive phone demeanor Ability to effectively train and offer guidance to other representatives Proficiency with PCs, Microsoft Office Suite and general intranet navigation EOE Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability COP143 2024-31849 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The pay for this position has a salary range of$20.00 to $25.25. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses. Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q) Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)