Welcome page Returning Candidate? Log back in! MyTeller Center Supervisor Location US-MS-Jackson Posted Date 4 weeks ago(4/16/2025 10:09 AM) Job ID 2025-18397 Category Retail Banking Type Regular Full-Time Job Grade 8 FLSA Status Exempt Working Hours Rotating Hours: M-F 6:45am-4:30pm or 10am-7pm | One Saturday a month from 8:45am-12:15pm Job Location: Company myTeller Center - 10268 Overview

Responsible for the day-to-day operational management of the myTeller Channel.  Provides leadership and guidance to ensure conformance with bank policies, customer satisfaction and quality service by adherence to TMK policies and standards through supervising, coaching, and providing ongoing training to the myTeller associates.   

Responsibilities Transactional decisions within their assigned authority levelsSupervision of the day-to-day operations of the myTeller Specialist Team including supervise, coach, and provide training for myTeller Specialist. Represent Trustmark professionally, efficiently, and tactfully to assure customer satisfaction when in contact with customers, either by myTeller units or by telephoneDirect the activities of the team to ensure complete and efficient customer service. Resolve escalated customer issues.Supervise, coach, and provide training for myTeller Specialists on daily responsibilities and recognize cross sell opportunities to appropriate products to referPartner with branch managers to continuously improve service levels and customer adoption of branches who implement myTellerResponsible for monitoring the overall performance, operation and maintenance of the staff, machines and equipment. Oversee quality assurance in monitoring calls, reviewing teller performance during one-on-one debriefs, and communicating with customers as neededEscalate and coordinate efforts with IT and ATM Support to quickly resolve technology issues and organize activities/procedures in conjunction with other central support units.  Responsible for tracking service tickets through resolution where those support areas and NCR resolve issuesServes as a subject matter expert for the myTeller Center; Provides expertise in utilizing systems, processes, and other available resources to complete research and resolve complex issues. Accepts and completes projects and other miscellaneous duties as assigned. Qualifications Four-year college education or equivalent branch platform banking experience or equivalent Head Teller Training or minimum of four years of previous management experience (Trustmark preferred)Previous teller experience (Trustmark teller experience preferred)Basic Knowledge of math concepts and principles to solve problemsAbility to utilize Excel and Word applicationsBank regulatory issues such as Reg CC, Bank Privacy Act, Bank Secrecy, and Currency Transaction ReportingDetail oriented – must be able to process transactions accurately and efficientlyAbility to work in a team environmentExcellent customer service and sales skillsAbility to meet and greet the public in a professional manner that reinforces TMK’s service standardsAbility to recognize customer needs and make appropriate referralsAbility to meet referral goals in a retail environmentBasic computer skillsAbility to meet minimum standards of data entry testAbility to learn internal technology systems to perform work tasksAbility to communicate effectivelyAbility to handle some daily lifting of boxed or bagged coins required (weight may vary)Leadership and Supervisory skillsExcellent balancing skillsInterpersonal skills to coach and trainSupervisory experience preferred

Physical Requirements/Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

 

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

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